Great for Large Business
Becky Casanova | TrustRadius Reviewer
March 01, 2019

Great for Large Business

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ceridian Dayforce

We are using Dayforce across the organization. We have implemented WFM, Payroll, Benefits, Reporting, Document Management and Dashboards. We have purchased Performance but have not started implementation with that module yet. We are retail and were previously using spreadsheets to write schedules with no comparison to the timeclock. The WFM module has completely changed the way our associates interact with their time.
  • WFM module has the potential to significantly decrease overtime if used properly by managers.
  • Ability to see labor in real time.
  • Accessibility to associate information across the organization has been greatly enhanced and allows for greater security.
  • Customer Support is lacking. Unless the issue is stopping payroll, your case may not get responded to for days or weeks. Also, customer support appears to be focused on a work around instead of finding the root of the problem. Very disappointing.
  • Amount of time required of internal resources for implementation is exponentially more than the timeline provided by Dayforce. Implementation is a full time job for 2 people in the organization, one for payroll/benefits and the other for everything else. Sales team promises things that are not possible or require additional charges.
  • Some implementation consultants are happy with "good enough". We want full functionality and felt like we needed to accept less than promised. We continued to push and received the end result we paid for but felt we should not need to push to get full functionality.
  • The time to process weekly payroll has decreased from a full week to 1 1/2 days.
  • Greatly decreased overtime for managers that are using the Plan tools to manage labor.
  • Completing onboarding forms prior to orientation has significantly decreased the time needed during orientation.
Automating compliance with labor laws, state taxes, OT policies, Wage and Hour laws, healthcare eligibility, etc has greatly improved with Ceridian Dayforce. There is no functionality to manage FMLA without internal tracking or paying a third party vendor. Adding this feature would be a huge win for our organization and Dayforce.
Dayforce is more appropriate for large organizations. The amount of time needed for implementation is 4 to 5 times what is stated in the implementation plan. There are a large amount of canned reports which are great. If the need arises to create a custom report, the reporting module is not user-friendly. Uploading custom forms is complicated and requires someone who knows how to write XML code in order for it to work properly.

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
10
Employment history
9
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
1
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
4
Employee recognition
Not Rated
Report builder
4
Pre-built reports
9
Ability to combine HR data with external data
2
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
7
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
7
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
8
Notifications and Alerts
6