Item: Dayforce
Rating: 5
Author: Claudette Burrell Richards

Overall Satisfaction with Ceridian Dayforce

Use Cases and Deployment Scope

Used for time and attendance, payroll, and vacation tracking across the organization. It provides mobile access and visibility into timesheets for our hourly workforce.

Pros and Cons

Pros

WFM
Mobile - allows remote access for managers and employees

Cons

Customer support knowledge
Access to support
Third party remittances are not handled by Ceridian

Return on Investment

Lost effeciencies.
Additional overtime costs due system issues.

Alternatives Considered

I don’t use all modules so the only benefit is having real-time data.

It is great for capturing time and reducing some manual transactions associated with timekeeping, however there can be difficult with having their IC for system configuration understand needed requirements. Also, the responsiveness of the support organization is slow and solutions are not always sound.

Dayforce Feature Ratings

Ceridian Dayforce Support

Support Rating

Support is my biggest challenge and the area where Ceridian needs to focus its efforts

Dayforce Customer Support Pros and Cons

Pros	Cons
Problems get solved Support cares about my success	Slow Resolution Poor followup Less knowledgeable Escalation required Difficult to get immediate help Need to explain problems multiple times

Premium Support

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