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Dayforce Review
November 15, 2019

Dayforce Review

Claudette Burrell Richards | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

Used for time and attendance, payroll, and vacation tracking across the organization. It provides mobile access and visibility into timesheets for our hourly workforce.
  • WFM
  • Mobile - allows remote access for managers and employees
  • Customer support knowledge
  • Access to support
  • Third party remittances are not handled by Ceridian
  • Lost effeciencies.
  • Additional overtime costs due system issues.
Actually, as Ceridian does not offer third party remittances, we are now facing issues with compliance as a result of having to bring this back in-house.
As we do not use all modules there are not any gained efficiencies regarding these.
I don’t use all modules so the only benefit is having real-time data.
It is great for capturing time and reducing some manual transactions associated with timekeeping, however there can be difficult with having their IC for system configuration understand needed requirements. Also, the responsiveness of the support organization is slow and solutions are not always sound.

Dayforce Feature Ratings

4.8
Employee demographic data
7
Employment history
8
Job profiles and administration
3
Organizational charting
4
Organization and location management
2
5.3
Pay calculation
6
Direct deposit files
6
Salary revision and increment management
4
5.3
Approval workflow
6
Balance details
5
Annual carry-forward and encashment
5
7.0
View and generate pay and benefit information
7
View company policy documentation
Not Rated
Asset Management ()
Not Rated
5.0
Report builder
3
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Ceridian Dayforce Support

Support is my biggest challenge and the area where Ceridian needs to focus its efforts
ProsCons
Problems get solved
Support cares about my success
Slow Resolution
Poor followup
Less knowledgeable
Escalation required
Difficult to get immediate help
Need to explain problems multiple times