Item: Chargent
Rating: 10
Author: Ahmed Bajwa

Overall Satisfaction with Chargent

Use Cases and Deployment Scope

Chargent was used extensively across all departments that were involved with taking payments from customers. Chargent basically allowed us to easily take payments from customers natively within Salesforce by either processing it directly from the opportunity page or via a force.com site. This allowed us to have a real time view of customer balances in Salesforce and automate processes centered around customer payments.

Pros and Cons

Pros

Extremely easy to implement + 100% native on salesforce.com.
Payment information is on the opportunity level making it easily visible across teams.
Payment request feature allows cutomers to pay online via force.com site.
Supports recurring payments which allows payment processing to be run on an automated schedule.

Cons

There tended to be frequent updates being released, however as an admin, it was difficult to know when there are updates available and keep up with the rate of the release cycle.

Return on Investment

Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
Increased revenue collection as billing information is easily accessible on the opportunity.
Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

Alternatives Considered

Chargent was already implemented in the system I inherited. It's a great product that keeps improving and the customer support is excellent.

Likelihood to Recommend

It was extremely useful for our business as we built a lot of workflow in Salesforce centered around having received deposits or payments from customers. Chargent provides a force.com site which allows customers to pay online directly without interacting with any agents. You can integrate the transaction data directly into your ERP or accounting software.

Chargent Support

Support Rating

The company founders are quick to respond to any questions or issues and are obviously very well educated on their product. They have helped us brainstorm solutions that go beyond the scope of their product and generally provide an excellent customer experience.

Chargent Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Exceptional Examples of Chargent Support

We were having an issue that required refreshing a token. This needed to be done by the vendors and they were able to support us despite it being a weekend and we weren't contracted for weekend support. This is just one example of the many times their support has come through for us.

Comments

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Credit card and check processing...100% SFDC Native!