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Chargent

Score9.5 out of 10

7 Reviews and Ratings

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What is Chargent?

Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to manage recurrent billing and subscriptions.

Categories & Use Cases

Reviews

What users are saying about Chargent.
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Great solution for small but smart non profits!

Incentivized
Hayden Whitworth
CEO (Chief Executive Officer) at Juice Media Ltd (1-10 employees employees)

Pros

  • Payment processing within Salesforce is simple and robust.
  • Reoccurring transactions are easy to set up and manage which is great for monthly gifts
  • Creating reporting and workflows to support ongoing maintenance of payments and transactions is excellent.

Cons

  • For us, there is not much I can think of that could be improved.

Return on Investment

  • Chargent has allowed us to continue to grow and invest human resource in our mission rather than handling manual payments and data transfer between platforms.

Alternatives Considered

Stripe

Chargent solved every payment issue we had

Incentivized
Steve StessmanView profile
Vice President of National Retail Sales in Sales at Tuff Shed, Inc. (1001-5000 employees employees)

Pros

  • Scheduling future payments.
  • Reducing credit card fees by getting the best information from the terminal.
  • Reliability.
  • Security.

Cons

  • N/A

Return on Investment

  • Reduced fees by .25%
  • Reduced bad debt by 400K

Other Software Used

KBMax Cloud Configurator, Conga Composer, Salesforce CPQ (formerly SteelBrick)

Credit card and check processing...100% SFDC Native!

Incentivized
Ahmed BajwaView profile
Sr Salesforce.com Business Systems Analyst in Information Technology at Imprivata (201-500 employees employees)

Pros

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.

Cons

  • There tended to be frequent updates being released, however as an admin, it was difficult to know when there are updates available and keep up with the rate of the release cycle.

Return on Investment

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

Chargent, a low fee Salesforce integrated payment processor

Incentivized
Verified User
Consultant in Customer Service (11-50 employees employees)

Pros

  • Low-cost payment processor
  • Stable, well supported Salesforce integration
  • Allows you the flexibility to configure as you like

Cons

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.

Return on Investment

  • Chargent's Salesforce integration reduces manual entry or import of transactions. This allows staff to be more productive.
  • Low processing fees make transactions more efficient.

Other Software Used

Classy, iATS Payments, Adobe eSign services