Overall Satisfaction with Chargent
We use Chargent across our whole organisation. As a non-profit, community radio station this means that Chargent handles donations, memberships, sponsorships and a broad range of other fundraising transactions. As a small team with limited resources, efficiency is hugely important so we desperately needed payment processing within Salesforce to help us streamline our business processes. Chargent has handled this brilliantly and we have recommended it widely based on the great experience we’ve had.
- Payment processing within Salesforce is simple and robust.
- Reoccurring transactions are easy to set up and manage which is great for monthly gifts
- Creating reporting and workflows to support ongoing maintenance of payments and transactions is excellent.
- For us, there is not much I can think of that could be improved.
- Chargent has allowed us to continue to grow and invest human resource in our mission rather than handling manual payments and data transfer between platforms.
Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Part of the value to us is that we have almost never had to use support. Chargent documentation is great and we’ve been able to find answers quickly and easily.
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