Overall Satisfaction with Chargify
We use Chargify to manage subscription billing for our suite of online property investment software. In addition we use the API/billing portal to manage customer access levels, upgrades/downgrades, card updates and cancellations. Our customers are billing on a monthly and yearly basis. We also use a trial period to allow customers to evaluate our software before being billed. We use add-ons for additional optional products.
- Supports multiple products and payment plans.
- Has a strong admin web user interface.
- Provides excellent technical support.
- More flexible coupons.
- Finer level of control over emails sent to customers.
- More options/control within the dunning process.
- Increased customer service efficiency, allowing automation of tasks which were previously manual.
- Using the web-hooks many back end processes are fully automated which were manual processes.
- Single interface for multiple country payment systems.
- Faster provisioning of new products and plans.
- Ability to use coupons to have special promotions.
- Better quality tax invoices for customers.
- Ability for customer to self-update card details.
Chargify met a list of set requirements and our budget at the time. The main items were:
- Salesforce integration
- Payment gateway support
- Billing portal / self service
- Strong API
- Tax invoice support
- Multi country and multi currency support