TrustRadius
Chargify Review 8 of 9
Review: "Can Chargify can recharge your business?"
https://www.trustradius.com/recurring-billingChargifyUnspecified8.923101
Ben Fry profile photo
November 09, 2015

Review: "Can Chargify can recharge your business?"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Growing Business

Overall Satisfaction with Chargify

We use Chargify to manage subscription billing for our suite of online property investment software. In addition we use the API/billing portal to manage customer access levels, upgrades/downgrades, card updates and cancellations. Our customers are billing on a monthly and yearly basis. We also use a trial period to allow customers to evaluate our software before being billed. We use add-ons for additional optional products.
  • Supports multiple products and payment plans.
  • Has a strong admin web user interface.
  • Provides excellent technical support.
  • More flexible coupons.
  • Finer level of control over emails sent to customers.
  • More options/control within the dunning process.
  • Increased customer service efficiency, allowing automation of tasks which were previously manual.
  • Using the web-hooks many back end processes are fully automated which were manual processes.
  • Single interface for multiple country payment systems.
  • Faster provisioning of new products and plans.
  • Ability to use coupons to have special promotions.
  • Better quality tax invoices for customers.
  • Ability for customer to self-update card details.

Chargify met a list of set requirements and our budget at the time. The main items were:


  1. Salesforce integration
  2. Payment gateway support
  3. Billing portal / self service
  4. Strong API
  5. Tax invoice support
  6. Multi country and multi currency support

How many products do you need to support?

How many different pricing options do you need to support?

How many features do you need to be built in to a customer billing portal / self service area?

How much control do you need of statements and invoices?