Overall Satisfaction with Chargify
Chargify is used as our billing system. We have software that is licensed on a monthly basis so customers pay for the licenses monthly. We use Chargify to charge and track all of our billing information. It is used by the company and it addresses the need for a billing system that integrates with our platform.
- Billing - We've never had a problem with the billing not working.
- Dunning - The dunning system is easy to use and automatically handles the missed payments.
- Adjustments - It is easy to make adjustments to a customer's bill when needed.
- Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
- Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
- Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.
- Chargify has allowed us to easily handle the billing for our customers.
- Chargify does cost us some time because it doesn't have the reporting we need.
- Chargify has helped us stay on top of customer billing better than if we didn't have it.
We did not evaluate other options. We decided to go with Chargify based on the ease of use and the ability to have multiple sites within one account. It accomplished what we needed to and for a price that was within our budget. At the time, Chargify was a great fit and we decided we didn't need to spend any more time looking because we needed to get a system in place. The billing moved from our platform to a third party.
Do you think Maxio delivers good value for the price?
Yes
Are you happy with Maxio's feature set?
Yes
Did Maxio live up to sales and marketing promises?
Yes
Did implementation of Maxio go as expected?
Yes
Would you buy Maxio again?
Yes