A Billing System That Bills
September 11, 2019

A Billing System That Bills

Heather Robinette, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Small Business

Overall Satisfaction with Chargify

Chargify is used as our billing system. We have software that is licensed on a monthly basis so customers pay for the licenses monthly. We use Chargify to charge and track all of our billing information. It is used by the company and it addresses the need for a billing system that integrates with our platform.
  • Billing - We've never had a problem with the billing not working.
  • Dunning - The dunning system is easy to use and automatically handles the missed payments.
  • Adjustments - It is easy to make adjustments to a customer's bill when needed.
  • Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
  • Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
  • Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.
  • Chargify has allowed us to easily handle the billing for our customers.
  • Chargify does cost us some time because it doesn't have the reporting we need.
  • Chargify has helped us stay on top of customer billing better than if we didn't have it.
We did not evaluate other options. We decided to go with Chargify based on the ease of use and the ability to have multiple sites within one account. It accomplished what we needed to and for a price that was within our budget. At the time, Chargify was a great fit and we decided we didn't need to spend any more time looking because we needed to get a system in place. The billing moved from our platform to a third party.
Anytime I've contacted them with a question, they've responded quickly and with the information needed. It never took me too long to get an answer and be able to solve my problem. They have always been super nice and are easy to get a hold of. The "Start a Chat" feature is not intrusive and easy to start.

Do you think Chargify delivers good value for the price?

Yes

Are you happy with Chargify's feature set?

Yes

Did Chargify live up to sales and marketing promises?

Yes

Did implementation of Chargify go as expected?

Yes

Would you buy Chargify again?

Yes

Chargify is well suited for companies who need to offer a reoccurring license fee. I see it more suited for smaller companies, but we don't have the enterprise version so I'm not sure what it entails. It may offer more, in which case would make sense for larger organizations. I believe it is a great fit for smaller companies who need a system that is user friendly and fairly easy to use.