ChartMogul gives us great insight to our data with minimal work on our end
October 16, 2019

ChartMogul gives us great insight to our data with minimal work on our end

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChartMogul

We use ChartMogul to extract high-level insights from our customer subscription data, including information on customer churn, sales cycle length, etc. This information helps inform business and product decisions and also gives us broader insight into how our customer and subscription data has changed over time. ChartMogul replaced a number of internally-built tools to address the same problem and has unified the solution in one place.
  • Data Ingestion - Because we use a payment processor that ChartMogul understands, they are able to ingest the data automatically and process it with almost no input from us.
  • Analysis and Insights - Once we got our data into ChartMogul, we immediately started seeing some patterns in our data that hadn't previously been apparent to us.
  • Customizability - ChartMogul makes it fairly easy to customize and extend the dashboard (and to enrich our data manually via the API).
  • Currency fluctuations - ChartMogul does a great job of converting our payment currency into our operating currency for us, however it doesn't yet support using this currency data to show us how fluctuations in these exchange rates affect changes in our metrics over time.
  • API coverage - There are currently things that are possible via the dashboard (for example, filtered searches), which are not yet exposed in the customer-facing API.
  • Flexibility - We've found a few areas where ChartMogul's expectations differ from our own for what our data means and how to interpret it, and we've had to jump through a few hoops to resolve this.
  • It's unfortunately difficult for us to directly analyze the ROI impact of ChartMogul on our business, however, we do absolutely feel that we have a better handle on the subscription numbers behind our business.
Our interactions with ChartMogul customer support have generally been pretty attentive and thoughtful, and they've typically done their best to get us the info we needed, even if meant escalating our issue beyond the front-line customer support people we've dealt with.

Do you think ChartMogul delivers good value for the price?

Yes

Are you happy with ChartMogul's feature set?

Yes

Did ChartMogul live up to sales and marketing promises?

Yes

Did implementation of ChartMogul go as expected?

No

Would you buy ChartMogul again?

Yes

ChartMogul is really a no-brainer if you're currently processing payments through one of the payment processors that they are built to work with, as the barrier to entry and the required work to get your data into the app and start seeing analysis is exceptionally low. I also expect that in large enough organizations, you may have internal teams that are already generating the kind of data that ChartMogul produces for us, but in our case, it added a lot of new info that we hadn't been able to get at without doing manual analysis.