Checkout.com merchant review.
December 24, 2022

Checkout.com merchant review.

John Low | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Checkout.com

Data enrichment retention is due to an aggregated payment gateway, acquiring, and processor solution, which ensures the issuer gets the data touch points, so the customer and we gets transaction conversion.

Pros

  • Data enrichment retention.
  • Issuer approval rates.
  • SCA exemption use flexibility.
  • Supportive account management.

Cons

  • The portal interface for analytics is on the old integration, so it will be improved when on the new one.
  • Payment functions is on the old integration so will be improved when on the new.
  • High acceptance rates at 95%+ after transaction de-duplication.
  • Reduction in 3DS fail and abandonment rate of over 50% with TRA exemptions.
Regular and concise updates are provided without prompt to ensure we are well informed of regulatory developments.
Checkout.com is in the top 3 PSP entities which we use on a multi-PSP strategy.

Do you think Checkout.com delivers good value for the price?

Yes

Are you happy with Checkout.com's feature set?

Yes

Did Checkout.com live up to sales and marketing promises?

Yes

Did implementation of Checkout.com go as expected?

Yes

Would you buy Checkout.com again?

Yes

Checkout.com is well suited to process payments with high acceptance rates due to data retention in the payment flow as an aggregated gateway, acquirer, and processor, which is a USP. Also well positioned to assist with SCA 3DS exemptions as they provide this services solution but allow the merchant to use their own exemption strategies where strong TRA capability is available.

Comments

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