Overall Satisfaction with Cherwell Service Management
Used by our IT department as our main ticketing system and for certain call-center duties. Beginning to explore use cases for non-IT departments on campus, including mandatory training participation tracking, HR workflow tracking, etc.
- One-Steps are easy to create use and save so much time!
- We used majority out-of-the-box Cherwell features, and didn't need to spend time developing it ourselves.
- Because Cherwell has so many out-of-the-box tools, some development options are limited to what is already provided
- Higher productivity and fewer communication errors when escalating tickets