Cherwell Service Management is right for you!
February 03, 2017

Cherwell Service Management is right for you!

Jeremy Spindler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cherwell Service Management

Used by our IT department as our main ticketing system and for certain call-center duties. Beginning to explore use cases for non-IT departments on campus, including mandatory training participation tracking, HR workflow tracking, etc.
  • One-Steps are easy to create use and save so much time!
  • We used majority out-of-the-box Cherwell features, and didn't need to spend time developing it ourselves.
  • Because Cherwell has so many out-of-the-box tools, some development options are limited to what is already provided
  • Higher productivity and fewer communication errors when escalating tickets
We greatly appreciate Cherwell as our main ticketing system in IT.

Cherwell Service Management Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Service restoration
8
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
7
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
10
Change calendar
10
Service-level management
10