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Cherwell Service Management (discontinued)

Cherwell Service Management (discontinued)

Overview

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

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Learn from top reviewers

Save money and use Cherwell!!

Rating: 10 out of 10
November 3, 2023
IncentivizedVetted ReviewVerified User
Cherwell is used at our company for not only the IT department, but HR, Marketing, Facilities, and other teams to support our users in the different departments.
Continue reading
Verified user
Engineer
Cherwell Service Management (discontinued)10 years of experience

Good Product - Cherwell CSM

Rating: 9 out of 10
May 15, 2023
Vetted ReviewVerified User
Cherwell CSM is our first true ITSM solution. It has it's "Cherwellisms" but, it lived up to and exceeded our expectations for the cost. The flexibility in the One-Steps, Sear...
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Gerald Zebrowski
Professional - Information Technology
IT Specialist
General Dynamics
Cherwell Service Management (discontinued)3 years of experience

Best business automation solution

Rating: 10 out of 10
October 3, 2022
IncentivizedVetted ReviewVerified User
Cherwell service manager assists us with automating all of our business processes. This assists us with processes outside of ITSM and Beyond ITSM. The ease of use of the produ...
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Glenn Crooks
Consultant - Information Technology
Solution Architect
gwi.digital
Cherwell Service Management (discontinued)15 years of experience

Service Management System for easy maintainability

Rating: 10 out of 10
August 26, 2022
IncentivizedVetted ReviewVerified User
Our IT department had no Incident Management system until July of 2020. Everything was done on white boards, note pads, and spreadsheets. No real collaboration between the hel...
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Steve Clime
Administrator - Information Technology
ITIL Architect
Fareway Stores, Inc.
Cherwell Service Management (discontinued)2 years of experience

Cherwell is an underrated powerhouse that solves your business problems

Rating: 10 out of 10
December 20, 2021
Vetted ReviewVerified User
We use Cherwell Service Management for our main IT workflows including Incident, Service Request, Customer Self-Service, Change Management, and Asset Management. In addition, ...
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Megan Hartz
Director - Information Technology
Associate Director, IT Service Management
University of Missouri
Cherwell Service Management (discontinued)4 years of experience
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Pricing

View all pricing
Cherwell Service Management (discontinued)

Cherwell Service Management (discontinued)

N/A
Unavailable

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

17 people also want pricing

Alternatives Pricing

BMC Helix ITSM

BMC Helix ITSM

N/A
Unavailable
What is BMC Helix ITSM?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Atera

Atera

$139
per month per user
What is Atera?

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

10
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

10
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

10
Avg 8.5
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Product Details

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. Ivanti offers Neurons for ITSM in its place.

Cherwell Service Management (discontinued) Competitors

Cherwell Service Management (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

ServiceNow IT Service Management, IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for Cherwell Service Management (discontinued).

Reviewers rate Organize and prioritize service tickets and Expert directory and Service restoration highest, with a score of 10.

The most common users of Cherwell Service Management (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 56)

Save money and use Cherwell!!

Rating: 10 out of 10
Incentivized
November 03, 2023
Verified User
Engineer in Information Technology
Individual & Family Services Company, 10,001+ employees
Vetted Review
Verified User
Cherwell Service Management (discontinued)
10 years of experience
Pros
  • Highly customizable
  • Easy to use
  • Easy to obtain stats and metrics
Cons
  • Quicker turnaround on upgrades and bug fixes
  • Needs a better web version
  • Performance on hosted versions

Good Product - Cherwell CSM

Rating: 9 out of 10
May 15, 2023
GZ
Gerald Zebrowski
IT Specialist
General Dynamics (Defense & Space, 5001-10,000 employees)
Vetted Review
Verified User
Cherwell Service Management (discontinued)
3 years of experience
Pros
  • Automation
  • API's
  • One Steps
  • Searches
Cons
  • Reports
  • Losing values in one-steps after publishing
  • Form layout improvement

Service Management System for easy maintainability

Rating: 10 out of 10
Incentivized
August 26, 2022
SC
Steve Clime
ITIL Architect
Fareway Stores, Inc. (Retail, 10,001+ employees)
Vetted Review
Verified User
Cherwell Service Management (discontinued)
2 years of experience
View profile
Pros
  • Incident and Problem Management
  • CMDB endpoint tracking
  • Change Mangement
  • Automation with one-steps
Cons
  • Administration Console is legacy
  • Self Service Portal hard to set up without outside assistance
  • Integrations with external applications like SCCM, VMware, AD

Cherwell is an underrated powerhouse that solves your business problems

Rating: 10 out of 10
December 20, 2021
MH
Megan Hartz
Associate Director, IT Service Management
University of Missouri (Higher Education, 10,001+ employees)
Vetted Review
Verified User
Cherwell Service Management (discontinued)
4 years of experience
View profile
Pros
  • Low code solution development for business processes
  • Fantastic customer support and customer community
  • Exceptional value for the price
  • Highly usable out of the box for traditional ITIL processes
Cons
  • Cherwell lacks modern UI capabilities such as responsive forms and CSS styling for web portals.
  • Built-in reporting engine is hard to use and resource intensive to run.
  • No patching model for small platform fixes, must upgrade to receive platform code changes.
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