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Cherwell Service Management (discontinued)

Cherwell Service Management (discontinued)

Overview

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

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Learn from top reviewers

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Pricing

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What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

10
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

10
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

10
Avg 8.5
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Product Details

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. Ivanti offers Neurons for ITSM in its place.

Cherwell Service Management (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

ServiceNow IT Service Management, IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for Cherwell Service Management (discontinued).

Reviewers rate Organize and prioritize service tickets and Expert directory and Service restoration highest, with a score of 10.

The most common users of Cherwell Service Management (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 56)

Save money and use Cherwell!!

Rating: 10 out of 10
November 03, 2023
Vetted Review
Verified User
Cherwell Service Management (discontinued)
10 years of experience
Cherwell is the best ITSM platform in the market. It's unfortunate that Ivanti is stripping it for parts for their Neurons toolset and the going to sunset it.

Good Product - Cherwell CSM

Rating: 9 out of 10
May 15, 2023
GZ
Vetted Review
Verified User
Cherwell Service Management (discontinued)
3 years of experience
I have recommended. We were able to consolidate all of our ticket systems in to Cherwell CSM and eliminate the archaic systems and some money. Additionally, it improved our reputation by implementing a solid and fluid customer facing portal. Along with the CMDB, that assisted our employees to work more efficiently and professionally.

Service Management System for easy maintainability

Rating: 10 out of 10
August 26, 2022
SC
Vetted Review
Verified User
Cherwell Service Management (discontinued)
2 years of experience
Well suited in an IT environment where you have limited staff. It can be managed by one administrator.
Reliability of the SaaS environment has been excellent.
Flexibility in developing automated workflows to open, manage, and close Incidents.
Change Management due to ability to modify OOB to meet the needs of our staff.
Contract Management allowing us to be notified when a contract or license is up for renewal and setting reminders.
Integrations are not easy to create and manage.

Best business automation solution

Rating: 10 out of 10
October 03, 2022
GC
Vetted Review
Verified User
Cherwell Service Management (discontinued)
15 years of experience
I am very happy overall with Cherwell Service Management. It helps me as a solution architect to solve any business problems that are presented to me. The only issue was the reporting as it is very resource heavy and difficult to develop. That is the most time-consuming portion of the overall solution.

Cherwell is an underrated powerhouse that solves your business problems

Rating: 10 out of 10
December 20, 2021
MH
Vetted Review
Verified User
Cherwell Service Management (discontinued)
4 years of experience
Cherwell [Service Management] is the perfect tool for any organization big or small that needs a solution to handle inter-departmental and customer facing business processes and services. Cherwell offers a complete suite of tools that allow you to maintain a robust service catalog, publicize those services through a web portal, and gives your end users a way to engage with self-help and self-service. In addition, Cherwell's low code architecture makes configuration and customization a breeze without a concern of rendering the system unusable and un-upgradeable. Cherwell is designed for change and we find that we are able to easily manage ever changing workflows with ease. If you are a small organization, you can set up and maintain Cherwell with minimal staff. If you are a large organization with complex business needs, you can leverage Cherwell to solve a wide variety of business problems rapidly.
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