Likelihood to Recommend Cherwell Service Management (discontinued) 2025

Q: What are Cherwell Service Management (discontinued)'s top competitors?

ServiceNow IT Service Management , IFS Assyst , and CA Service Management, with CA Service Desk Manager are common alternatives for Cherwell Service Management (discontinued).

Overview

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

Learn from top reviewers

Save money and use Cherwell!!

Rating: 10 out of 10

November 3, 2023

IncentivizedVetted ReviewVerified User

Cherwell is used at our company for not only the IT department, but HR, Marketing, Facilities, and other teams to support our users in the different departments.

Verified user

Engineer

10 years of experience

Good Product - Cherwell CSM

Rating: 9 out of 10

May 15, 2023

Vetted ReviewVerified User

Cherwell CSM is our first true ITSM solution. It has it's "Cherwellisms" but, it lived up to and exceeded our expectations for the cost. The flexibility in the One-Steps, Sear...

Gerald Zebrowski

Professional - Information Technology

IT Specialist

General Dynamics

3 years of experience

Best business automation solution

Rating: 10 out of 10

October 3, 2022

IncentivizedVetted ReviewVerified User

Cherwell service manager assists us with automating all of our business processes. This assists us with processes outside of ITSM and Beyond ITSM. The ease of use of the produ...

Glenn Crooks

Consultant - Information Technology

Solution Architect

gwi.digital

15 years of experience

Service Management System for easy maintainability

Rating: 10 out of 10

August 26, 2022

IncentivizedVetted ReviewVerified User

Our IT department had no Incident Management system until July of 2020. Everything was done on white boards, note pads, and spreadsheets. No real collaboration between the hel...

Steve Clime

Administrator - Information Technology

ITIL Architect

Fareway Stores, Inc.

2 years of experience

Cherwell is an underrated powerhouse that solves your business problems

Rating: 10 out of 10

December 20, 2021

Vetted ReviewVerified User

We use Cherwell Service Management for our main IT workflows including Incident, Service Request, Customer Self-Service, Change Management, and Asset Management. In addition, ...

Megan Hartz

Director - Information Technology

Associate Director, IT Service Management

University of Missouri

4 years of experience

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Pricing

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Cherwell Service Management (discontinued)

N/A

Unavailable

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

17 people also want pricing

Alternatives Pricing

ServiceNow IT Service Management

$10,000

per year

What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.

Atera

$139

per month per user

What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can…

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

10

Avg 8.2

10
Organize and prioritize service tickets
(52) Ratings
Prioritize tickets to ensure most urgent are tackled first
10
Expert directory
(41) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
10
Service restoration
(35) Ratings
Impact assessment and automated fixes for common problems
10
Self-service tools
(51) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
10
Subscription-based notifications
(38) Ratings
Users subscribe to notifications for ticket updates
10
ITSM collaboration and documentation
(48) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
10
ITSM reports and dashboards
(51) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

10

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

10

Avg 8.5

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Product Details

About
Competitors
Tech Details
FAQs

What is Cherwell Service Management (discontinued)?

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL. Ivanti offers Neurons for ITSM in its place.

Cherwell Service Management (discontinued) Competitors

Cherwell Service Management (discontinued) Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Cherwell Software was a full suite of service management tools competing with BMC Remedy, ServiceNow, and IBM SmartCloud. It was acquired by Ivanti, and has reached EOL.

ServiceNow IT Service Management, IFS Assyst, and CA Service Management, with CA Service Desk Manager are common alternatives for Cherwell Service Management (discontinued).

Reviewers rate Organize and prioritize service tickets and Expert directory and Service restoration highest, with a score of 10.

The most common users of Cherwell Service Management (discontinued) are from Enterprises (1,001+ employees).

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Comparisons

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Compare with

Reviews From Top Reviewers

View all reviews

(1-5 of 56)

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Save money and use Cherwell!!

Rating: 10 out of 10

Incentivized

November 03, 2023

Verified User

Engineer in Information Technology

Individual & Family Services Company, 10,001+ employees

Vetted Review

Verified User

10 years of experience

Likelihood to Recommend

Cherwell is the best ITSM platform in the market. It's unfortunate that Ivanti is stripping it for parts for their Neurons toolset and the going to sunset it.

Good Product - Cherwell CSM

Rating: 9 out of 10

May 15, 2023

GZ

Gerald Zebrowski

IT Specialist

General Dynamics (Defense & Space, 5001-10,000 employees)

Vetted Review

Verified User

3 years of experience

Likelihood to Recommend

I have recommended. We were able to consolidate all of our ticket systems in to Cherwell CSM and eliminate the archaic systems and some money. Additionally, it improved our reputation by implementing a solid and fluid customer facing portal. Along with the CMDB, that assisted our employees to work more efficiently and professionally.

Service Management System for easy maintainability

Rating: 10 out of 10

Incentivized

August 26, 2022

SC

Steve Clime

ITIL Architect

Fareway Stores, Inc. (Retail, 10,001+ employees)

Vetted Review

Verified User

2 years of experience

View profile

Likelihood to Recommend

Well suited in an IT environment where you have limited staff. It can be managed by one administrator.
Reliability of the SaaS environment has been excellent.
Flexibility in developing automated workflows to open, manage, and close Incidents.
Change Management due to ability to modify OOB to meet the needs of our staff.
Contract Management allowing us to be notified when a contract or license is up for renewal and setting reminders.
Integrations are not easy to create and manage.

Best business automation solution

Rating: 10 out of 10

Incentivized

October 03, 2022

GC

Glenn Crooks

Solution Architect

gwi.digital (Information Technology & Services, 11-50 employees)

Vetted Review

Verified User

15 years of experience

View profile

Likelihood to Recommend

I am very happy overall with Cherwell Service Management. It helps me as a solution architect to solve any business problems that are presented to me. The only issue was the reporting as it is very resource heavy and difficult to develop. That is the most time-consuming portion of the overall solution.

Cherwell is an underrated powerhouse that solves your business problems

Rating: 10 out of 10

December 20, 2021

MH

Megan Hartz

Associate Director, IT Service Management

University of Missouri (Higher Education, 10,001+ employees)

Vetted Review

Verified User

4 years of experience

View profile

Likelihood to Recommend

Cherwell [Service Management] is the perfect tool for any organization big or small that needs a solution to handle inter-departmental and customer facing business processes and services. Cherwell offers a complete suite of tools that allow you to maintain a robust service catalog, publicize those services through a web portal, and gives your end users a way to engage with self-help and self-service. In addition, Cherwell's low code architecture makes configuration and customization a breeze without a concern of rendering the system unusable and un-upgradeable. Cherwell is designed for change and we find that we are able to easily manage ever changing workflows with ease. If you are a small organization, you can set up and maintain Cherwell with minimal staff. If you are a large organization with complex business needs, you can leverage Cherwell to solve a wide variety of business problems rapidly.

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