Cherwell Service Management
Overall Satisfaction with Cherwell Service Management
- The Cherwell application has multiple processes to supply the requested information and the resolved information.
- Time Tracking is added, the cost can then be submitted to the hospital.
- Documentation can also be uploaded within the assigned ticket, to supply information to other tasked resources.
- The application is very good.
- This weekend the current version was upgraded.
- Senior management can supply full information of the time tracking with the associated ticket numbers.
- Positive: Hospital Incident supplied to Cherwell Service Management, task assigned immediately to the specific resource
- Positive: Hospital Request supplied to Cherwell Service Management, meetings to discuss the requirements and financials.
- Positive: The time tracking data is supplied into a SQL DB, a report is then reviewed by TransForm SSO and supplied to specific hospitals
The Cherwell Service Management application is installed within Citrix, this is then available for all TransForm SSO resources to resolve any requested issues or service requests. Hospital resources can connect to the Cherwell Service Management website and supply information for the incident or service request
Within the Cherwell Service Management Application, the Record Details supply the Record Type; Service Type; Priority 1 to 5 and scheduled date to be completed.