Powerful Tool, Cumbersome Navigation
Zach Wasson | TrustRadius Reviewer
October 16, 2018

Powerful Tool, Cumbersome Navigation

Score 5 out of 10
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Overall Satisfaction with Chrome River EXPENSE

Chrome River is used by the entire company at all levels. All outside expenses from across the country were to be saved and uploaded so that one it was easier to reconcile in one central location. Each department is able to have their own coding so that the proper P&L is attached.
  • Provides an abundance of categories to expense within.
  • Seamless interaction with corporate card. Within a week all of you expenses will show up in the program to be categorized.
  • Receipts have to be PDF formatted. This can make uploading a longer process than needed at times.
  • Lack of phone app to track on the go. I believe I've seen that there is an app available now, but it never worked with my company. This meant having to save all receipts and take time to sit and expense a full trip after the fact instead of being able to do it as you go.
  • The user interface can be difficult to navigate the first few times. It takes some time to get used to starting a trip, starting an expense report, editing either of those, and submitting one.
  • It has made spending at the individual level more transparent. Putting the onus on the individuals to submit and manage their expenses has helped shed light on spending versus just giving a company card.
  • The ability to separate out meal types has made it easier to stay within the company limits for each meal. It's easier to see where overspending may have occurred and the ability to pull it back in.
  • There is usually a constant grumble about having to sit and submit expenses. The system can take a bit to get used to navigating, and it can be a little cumbersome if you do have to itemize each receipt from a trip, especially one lasting 4+ days.
One of the benefits of Chrome River is that I rarely noticed down time or error. The system seemed robust enough to handle 100's of users and do so with minimal down time.

I don't think it's as feature rich as it could be, but that also could just be the level that my company was paying for at the time.