Headsets for ALL Cisco environments
May 04, 2021

Headsets for ALL Cisco environments

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Software Version

Cisco Headset 700 Series

Overall Satisfaction with Cisco Headset 700 Series

We have deployed it for all our knowledge workers and customer care agents. It’s proven to be a hit for many reasons: it’s comfortable, has great sound modes (ambient and noise cancelling), plus has amazing stamina - the battery can almost last 2 full days. It’s also very lightweight so it is not annoying to wear all day. The range is good and the sound quality is great.

Pros

  • Sound quality.
  • Battery life.
  • Easy connectivity.

Cons

  • Even better range.
  • Wireless charging.
  • More colors.
  • Great tool for employees.
  • A bit on the pricy side.
  • Too new to evaluate long term ROI.
Simply put, there is no learning curve. It’s almost plug and play. Easy to use with Bluetooth and with the USB dongle. I use it with my video endpoint, my laptop and also my cell phone. It worked well from the minute I used it and I get the same feedback from customers who have purchased it.
The Cisco Headset 700 Series has delivered on audio quality for calls and video calls. Since it is a business device I don’t expect it to be awesome at music listening but I can say it does a very good job there too. It’s comparable with personal audio headsets in the mid range but maybe not as good as Beats or Senheiser.
I know that the IT team loves the fact that you can manage and monitor remotely the 700 Series headsets which comes in quite handy for our remote task force. I am not personally involved at that point. But I can confirm that having a reliable device throughout the company is a game changer.
Plantronics Voyager, although it serves the same purpose, isn’t the same at all! The fact that we are a Cisco and Webex [shop] made it so simple once Cisco started offering headsets. Having to connect desk phones with Poly headsets required connectors and offered no visibility. Cisco managed to give a well designed and powerful headset alternative to everyone, but clearly a no-brainer for Cisco environment.
Cisco Webex DX80, Cisco Unified Communications Manager (Call Manager), Cisco Webex Meetings
For agents in an open office environment or for knowledge workers at home with kids! This headset is perfect for all situations work brings to us nowadays. On the other hand, I find it sometime bulky if I were to use it in a non-office environment such as a park or public area - I would use AirPods then.

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