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Cisco Headsets

Score9 out of 10

139 Reviews and Ratings

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What is Cisco Headsets?

Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.

Categories & Use Cases

Media

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561
Screenshot of Headset 521
Screenshot of CP-HS-W-522-USB Headset 522
Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base Station
Screenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station

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Screenshot of CP-HS-WL-561-N-US Cisco Headset 561

Reviews

What users are saying about Cisco Headsets.
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The best voice quality for virtual meeting.

Incentivized
Verified User
Team Lead in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Cisco headsets are quite a game-changer in daily activities. We use this headset for internal team communication and for customer communication via virtual meetings. The old headsets we were using had poor sound quality and could not isolate background noise. With the Cisco headsets, we resolved all these problems by achieving very good voice quality, auto-background-noise cancellation, and an auto-mute feature.

Pros

  • Very good voice quality and noise cancellation.
  • Good battery.
  • Great integration with Cisco Webex.

Cons

  • It has limited customization for the sound settings from the app.
  • Does not come with dock charger.
  • Quite expensive.

Return on Investment

  • They are quite expensive.
  • They helped our company to adapt and move to a hybrid work environment without losing sound quality.
  • They can reduce the background noise.

Alternatives Considered

Jabra Evolve2 Series

Other Software Used

Poly S12 Office Headset

Reliable audio communication for modern workspaces.

Verified User
Project Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Basically in our organization, Cisco headsets are mainly used by teams that are in con tinuous communication, such as support,network operations. Before using Cisco headsets, we faced issues like poor call quality. After implementing Cisco headsets, these challenges were reduced.This integrates with platforms like Cisco Webex, virtual meetings, and customer interactions more efficiently. Deploying Cisco headsets helps us maintain and makes troubleshooting easier for the IT team.

Pros

  • maintain stable connectivity and minimizing call drops.
  • enhances overall communication by reducing misunderstanding
  • it automatically filters out background sounds like keyboard typing oor conversation

Cons

  • switching between multiple connected devices
  • pricing can be on higher side compared to similar headsets
  • the desktop management software could be more intuitive

Return on Investment

  • Improved communication quality hass reduced call errors
  • standardizing headsets across the organization has lowered IT support effort
  • higher initial investment is drawback for large teams

Other Software Used

Microsoft Teams, Textlocal, now part of Cisco Webex, Jira Work Management

Cisco Headset the ultimate Video Conference Companion

Incentivized
Verified User
Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

Cisco headsets are the game changer and lifesaving equipment for us when it comes to Webex team meetings. Easy connectivity and long battery life has been a resource for long working hours and noisy background in workspace environment.

Pros

  • Easy connectivity to WEBEX teams
  • Good ANC Support for noisy backgrounds
  • Excellent battery for long hours of calls and meetings

Cons

  • Material used in cushion can be improved
  • ANC is basic and feels lacking for extremely important conversations
  • Expensive than other market solutions

Return on Investment

  • Increased our productivity
  • Reduced background noise
  • Low charging time and good battery lasts whole day

Alternatives Considered

Jabra Evolve2 Series

Other Software Used

AgentVoice, Google AdSense

Premium audio with quality features and simple to use

Tim RobertsView profile
Systems Engineer in Information Technology at St Anne Institute (201-500 employees employees)

Use Cases and Deployment Scope

We need great headsets with great features and controls for anyone. Also needed was the option for various connections, wired (USB) and wireless (BT) with noise cancellation and great audio so both sides can hear clearly.

Pros

  • Noise canceling
  • Controls
  • Options for all

Cons

  • Cost, it's very premium

Return on Investment

  • Clearer calls
  • Less repetition with clearer calling

Alternatives Considered

Poly CS540 & CS500 XD Wireless Headsets, Jabra Evolve2 Series, Jabra Engage Series and Poly S12 Office Headset

Other Software Used

Vidcast by Webex Leap

Next level productivity tool Cisco Headsets are a great asset

Incentivized
Leonardo Silva
Network Engineer in Professional Services at Logicalis (201-500 employees employees)

Use Cases and Deployment Scope

In my organization, Cisco Headsets play a major role by allowing flexibility and mobility for my front desk co-workers, roles as receptionists, sales teams, NOC engineers, and warehouse staff are experiencing all the benefits using models such as Cisco Headsets 720 and 730. These models are capable of delivering high-quality audio while providing comfort and offering a long-lasting battery. Many of these areas no longer need to be configured to forward calls from their deskphone to their cellphones every time they leave the desk for some reason. This has fixed the problem of missing calls and reduced costs with PSTN calls.

Pros

  • High-quality audio
  • Ease to setup the connection with bluetooth devices
  • The battery life is really good

Cons

  • The cushion materials are good, but they could use some improviment.
  • The ANC of 700 series is good, but some times is not enough.

Return on Investment

  • Reducing PSTN calls originated by deskphones that had Call Forward all setup.
  • Areas such as warehouse and front desk had thei productivity increased.
  • Front desk staff are happy since they stop to missing customer calls.

Alternatives Considered

Cisco IP Phones, Cisco 4000 Series Integrated Services Routers (ISR 4000) and Webex App

Other Software Used

Webex App, Webex Calling, Webex Contact Center