Item: Cisco Headsets
Rating: 7
Author: Verified User

Overall Satisfaction with Cisco Headsets

Use Cases and Deployment Scope

My team runs an internal support channel in the company, with dial-in support. Earlier this year, we retrofitted most agents with Cisco 562 wireless headsets to improve sound quality, make a better experience for the agents, and better streamline operations. The results were great; we improved internal associate happiness with support results, which is a primary KPI for my team

Pros and Cons

Pros

Super-clear sound quality
In-line audio controls allowing volume adjustment/muting
Excellent range from the base unit

Cons

Pricey - They are expensive!
Learning curve - Some advanced functionality requires training

Return on Investment

Internal associates happier with call-in support
CS agents happier bc they have an easier time servicing call-ins.
Equipment is durable, requiring less fixes (less $$)

Ease-of-Use

Definitely they are easy for the average user to 'get up and go.' For advanced functionality like pairing with multiple devices, it sometimes requires a slight learning curve, but the end result is well worth the time investment.

Audio Quality

Internal associate who call in have commented on the superior sound quality and background noise dampening. They do not have to repeat themselves during the call, which was previously an issue. Also, CS agents have commented that the Cisco Headsets are easy to pair with systems and provide reliable service while on calls.

Alternatives Considered

Logitech Brio Webcam

Cisco Headsets provide a more reliable connection that does not drop and connects to systems flawlessly. The sound quality is also significantly improved over other options.

Key Insights

Do you think Cisco Headsets delivers good value for the price?

Yes

Are you happy with Cisco Headsets's feature set?

Yes

Did Cisco Headsets live up to sales and marketing promises?

Yes

Did implementation of Cisco Headsets go as expected?

Yes

Would you buy Cisco Headsets again?

Yes

Other Software Used

Atlassian Jira

Likelihood to Recommend

If an organization can afford them, these Cisco Headsets are market-leading tech in sound quality and background noise dampening. If an org has remote employees who need additional range, these Cisco Headsets are also ideal. Finally, if employees have any disabilities, the in-line controls are helpful in these situations, requiring little movement.

Comments

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Cisco Headsets The Cadillac of the Industry... If You Can Afford Them

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