Cisco Headphones- Simplifying Communication Easy to setup Clear voice
October 13, 2025

Cisco Headphones- Simplifying Communication Easy to setup Clear voice

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Cisco Headset 500 Series

Overall Satisfaction with Cisco Headsets

We have used Cisco headsets for communication with team and clients. We have used it in our calls and Virtual meetings. The headsets earlier we were using was not having that sound quality and also some connection issues were there but with the help of Cisco headset, our this major issues have resolved and call quality are much better now. The Cisco headsets are majorly used by support, sales team and some internal team member as well in calls and meetings.

Pros

  • It is helping in noise cancellation. As we are working in open office space so there are much chances for noise while attending any call but by using Cisco Headset this issue is also resolved.
  • It has a great integration with Cisco ecosystem like Webex. The Cisco headset gets easily connect and you don't need to be in with extra setup and compatibility issues like if you are using cisco headset and the Webex app then it will connect automatically.
  • Cisco headset is very comfort while wearing for long hours. The padding is comfort.

Cons

  • Bluetooth connectivity can be improved - As it's the wireless model so sometime Bluetooth can be finicky when switching between devices.
  • The another areas of improvement that it has the limited customization for sound settings.
  • It has a limited cross platform support outside Cisco Ecosystem, it can connect easily with cisco product like Webex but has a limitations with third party tools.
  • Cisco Headset made the communication better and improved the call quality across the team. As it has provided the clear communication and no distraction related to deal with technical issues so we were able to save our time and took the decisions faster which supported our productivity and customer satisfaction goals
  • Cisco Headset was helpful for us to adapt remote and hybrid work as it provided the professional audio experiences across the team.
  • It has a limitations with some Non Cisco platforms, which is a drawback.
Of course, Cisco headset has been beneficial for us. It has a simple setup which is easy to use also. Most of our team member has started using it without any needing detailed instruction and support. It has a minimal learning curve where user can give more focus on their calls instead of getting engaged in setup process.
It has made the great and noticeable changes differences in our day to day calls. The main thing that was impacted is clarity from both on our end and for the persons who are speaking. It provide crisp and clear audio which helps in making communication more efficient and professional.
It has provided us the benefited from it's customization and manageability features specifically for those teams who want more control over their audio experience.
Cisco Headset has provided us great and most consistent performance, it has centralized management capabilities through control hub. Cisco Headset provided us the great audio quality. with the help of it the noise cancellation and microphone performance performed well in our remote work and in open office space environment. Overall it a great for audio.

Do you think Cisco Headsets delivers good value for the price?

Yes

Are you happy with Cisco Headsets's feature set?

Yes

Did Cisco Headsets live up to sales and marketing promises?

Yes

Did implementation of Cisco Headsets go as expected?

Yes

Would you buy Cisco Headsets again?

Yes

Cisco headphone is good for those whose work related mainly on call like sales and support guys, also it is good for open office space as well where it reduces the noise cancellation. Cisco Headset is not suited for that environment where people are switching between Non Cisco platform more frequently like Google Meet, teams

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