What do you expect, its Cisco
April 25, 2025

What do you expect, its Cisco

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phones

we have to change phones and we need something with good quality and compatible with 3CX system. With Cisco we have found High quality and not difficult to integrate. Also we are thinking to buy Cisco Unified Communication manager to easily maintain and manage the phones, the old vendor did not have this features. We are espanding so have this kind of feature must be taken in consideration

Pros

  • high quality so clear voice when i speck with clients
  • easy management using the CUMC software
  • easy to find in the market
  • Cisco Support, including forum
  • a lot of compatible models

Cons

  • Aesthetics, they seem prehistoric
  • Add video on basic models
  • software are complex, fortunally we had 3CX that manage all provisioning
  • costs can be take down
  • positive: quality and color display, easy to use
  • positive: webcam and can manage video calls
  • positive: varius model from basic to pro feature, include usb port for bluethoot (so cheap headset can be use)
  • cons: high price, no wifi
  • cons: some feature like call-center, cloud, video conference are pay features
we change from yealink to cisco phone for the quality of the product, we had a bit of a hard time changing , due to the price of the total solution, given the licences etc.. we are happy for the quality and the centralize management.
the 8800 series are good loking also so we manage to cover all offices, including the reception.
People can talk from office to office and speak face to face change a lot of things, sometimes talking on the phone can lead to misunderstandings especially on the emotions side, but with video you can see the person and understand better, a smile can be a lot in a daily office enviroments.
Cisco is a top notch company, with years of experience. Support is 100% good. you can place a question and have a rapid solution. Also there are tons of website with forum and people with experience. You can ask simple to compless questions and find solutions. all product all well covered.

Do you think Cisco IP Phones delivers good value for the price?

Not sure

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

Well suited for call center, back office.
Not suited for public desk, receptions cause aesthetics (in this case better hide the phone and use a headphones).
With 3CX using the compatibles model, they are easy to implement and you don't have to navigate thru the phone menu.
Not suited for small office, the price are too high, there are less expensive solutions.

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