Cisco Routers great Performance and Reliability
Updated February 27, 2024

Cisco Routers great Performance and Reliability

Dave King | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco 1000 Series Integrated Services Routers (ISR 1000)

We use Cisco Routers in all our offices. The routers service all our network traffic for all employees. The routers sit in front of the Firewall in the DMZ. We use the routers for our Voice services and we also use them for our MPLS Data services. We found that the Cisco routers handle Voice traffic very well. We setup Quality of Service on each of the routers to prioritize network traffic to ensure we experience the highest call quality to ensure our Voice traffic takes priority over all the other network traffic. We also have Cisco routers processing our MPLS Data for our inter office connectivity for both voice, data and printing needed.
  • Quality of Service for managing Data priority
  • Mean Time between Failures - We have found Cisco hardware is reliable
  • Fast network performance and availability
  • Device Management
  • Software Updating
  • GUI Interface
  • Longevity - help avoiding replacing bad hardware
  • Reducing several routers into one device
  • Saving on annual maintenance with reduced hardware
We have used DLink and Fortinet Routers. I find Cisco superior in management, reliability and overall network performance over the two. I will say Fortinet has not experienced any failures and does provide very similar functionality, I simply find Cisco to be my preferred Router hardware. I further base this on support. When things go wrong and they often can in networking, they Support team is excellent in helping identify and resolve the issue quickly.

Do you think Cisco 1000 Series Integrated Services Routers (ISR 1000) delivers good value for the price?

Yes

Are you happy with Cisco 1000 Series Integrated Services Routers (ISR 1000)'s feature set?

Yes

Did Cisco 1000 Series Integrated Services Routers (ISR 1000) live up to sales and marketing promises?

Yes

Did implementation of Cisco 1000 Series Integrated Services Routers (ISR 1000) go as expected?

Yes

Would you buy Cisco 1000 Series Integrated Services Routers (ISR 1000) again?

Yes

We find them well suited for corporate offices, as well as remote office environments. They have proven excellent in managing network traffic between offices, such as MPLS, as well as managing voice traffic to ensure the best call quality is experienced. The hardware is very reliable, and I have found over the years there are very few if any hardware failures. I would say if you are used to GUI management, there could be a small learning curve as Cisco management is generally handled via the command line.

Using Cisco 1000 Series Integrated Services Routers (ISR 1000)

20 - We use these as a small office, remote office connectivity. With the limited support staff, we use the ISR 1000 to allow remote connectivity. It is basically an all in one solution with Cisco SDWAN solutions allows us to secure the remote network quickly and easily. Freeing up our limited tech resources to concentrate on other projects and support.
3 - We have a limited support staff, an knowledgeable IT Director and we use regular staff that have an greater aptitude for the technical aspects. They can assist in various support roles. With the ISR 1000 Series once they are configured we can utilize or technical staff members and what them through hooking them up.
  • Remote connectivity
  • Security
  • SD-WAN
  • Quickly spin up an remote/Home office
  • Software Defined Network for better security
  • Wireless 5G/5G networks
Based on the Cisco brand reliability and outstanding support

Evaluating Cisco 1000 Series Integrated Services Routers (ISR 1000) and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use
We needed something that did not require extensive technical knowledge or learning cure due to our limited number of technical staff.
May get out technical staff members to participate to allow for possible in-house trainging

Cisco 1000 Series Integrated Services Routers (ISR 1000) Implementation

The easy of setup and configuration
  • Implemented in-house
  • Third-party professional services
It required the initial 3rd party integration help to get a better understanding of the product, avoid wasting time and then transition to in-house
Change management was a minor issue with the implementation - We unfortunately do not have a formal change management system in place so this was not an issue for us
  • Initial learning curve for in-house technical staff

Cisco 1000 Series Integrated Services Routers (ISR 1000) Training

Cisco 1000 Series Integrated Services Routers (ISR 1000) Support

Cisco has always provided the best support in the industry, with the ISR 1000 Series included. I have never run into a situation where Cisco wasn't able to provide a fix or a valid workable work around.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
Difficult to get immediate help
We always purchase the premium support for all our Cisco Products including the ISR 100 series. We the limited number of technical staff, it is impossible to be an expert in every aspect of technology and it is important to rely on Vendor support to help us through any issues we can not quickly resolve on our own.
When calling in if the first engineer can not fix the issue they will escalate to a senior level engineer. There are time when I stubbornly spent way more time they I should have trying to figure out an issue and calling into support assist in resolving quickly.

Using Cisco 1000 Series Integrated Services Routers (ISR 1000)

They work as expected and provide the necessary functionality and security our company needs. Once configured there is minimal hands on required
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • GUI Web based user interface
  • SD-WAN
  • command line access

Cisco 1000 Series Integrated Services Routers (ISR 1000) Reliability

We found it reliable and on par with what we expected
We found it always available with limited to no downtime
Excellent performance, no reported issue by the users

Integrating Cisco 1000 Series Integrated Services Routers (ISR 1000)

Worked well in our Cisco Meraki environment
  • Meraki Switches
They worked well together, nit reported issues
  • not at this time
none at this time
None of the above
Do your homework before you start any implementation,/Change or intergradations. I would always recommend a Proof of concept phase in an isolated environment if at all possible

Relationship with Cisco

We use CDW and they are excellent
Easy to work with and very knowledgable
Use a vendor you have a relationship and trust that is a Cisco Authorized vendor

Upgrading Cisco 1000 Series Integrated Services Routers (ISR 1000)