I'm not completely satisfied with the reporting. I have access to the Excel plug-in, but system users run ad-hoc reports directly in Clarizen. The issue is that the tables are not relational. For example, if someone wants to run a project comparing project variables to timesheets, they have to build pivot tables which is daunting for many users. Ideally, we would have a company wide reporting infrastructure that we could use in conjunction with Clarizen and we are starting to look into acquiring an appropriate data analytics / visualization tool.
The Clarizen system comes with some pre-set flags that are based on industry benchmarks. While these can be useful, they do not always apply, and I wish we could turn them or at least modify them to meet our own criteria. For example, red flags sometimes get generated if a budget is off track or a project is a day late. But these are often not real issues and we would like to be able to clear the red flags or set our own thresholds.
An, as yet, unnamed reporting tool. We are looking at purchasing a company wide analytics / reporting tool which we would plug into multiple data sources (Cisco, Mozy, NexCom Mobility) including Clarizen.
The salesperson is what really sold me on the product. Clarizen was not one of my top 5 choices until Gil Heiman really went the extra mile to do webinars, demos, send literature, answer questions, etc. He did a great job.