Clarizen, Try It You Will Love It!
August 14, 2013

Clarizen, Try It You Will Love It!

Shel Hankley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

V5.4

Modules Used

  • Project Management

Overall Satisfaction

Pros

  • Easy to track time in projects and see what is going on from a high level.

Cons

  • I'm not completely satisfied with the reporting. I have access to the Excel plug-in, but system users run ad-hoc reports directly in Clarizen. The issue is that the tables are not relational. For example, if someone wants to run a project comparing project variables to timesheets, they have to build pivot tables which is daunting for many users. Ideally, we would have a company wide reporting infrastructure that we could use in conjunction with Clarizen and we are starting to look into acquiring an appropriate data analytics / visualization tool.
  • The Clarizen system comes with some pre-set flags that are based on industry benchmarks. While these can be useful, they do not always apply, and I wish we could turn them or at least modify them to meet our own criteria. For example, red flags sometimes get generated if a budget is off track or a project is a day late. But these are often not real issues and we would like to be able to clear the red flags or set our own thresholds.
  • We were able to sail through our audits with ease and quick resolve based on having all the information in one place - in Clarizen.
It has worked well for us so far and it took a long time to get the users to adopt it and use it on a regular basis, I cant think of anything that would make us want to change.
The people at Clarizen are great to work with, always willing to help you out and have been more than generous with their time and attention to our needs.

Product Usage

75 - IT - Trainers, Analysts, Programmers, Managers.
1 - IS Analyst.
  • Project Management.
  • Portfolio Management.
  • Time Tracking.

Evaluation and Selection

Our department of 120 people was using a variety of software packages including a legacy DOS program called Microman, MS Project, Excel, Work, Access and some others.
AtTask, EPM Live, CorasWorks

There were many different reasons why we chose Clarizen but ease of use, functionality and price and adaptability were our top reasons.

Implementation

Need better examples and assistance with customization of workflow rules.
  • Implemented in-house

Training

  • Online training
  • Self-taught
Many video tutorials, offers of webinars are available all the time.
The GUI is somewhat intuitive, but training is definitely needed.

Configuration

To make the system as user friendly and adaptable as possible.

Support

Other than being in different time zones, the rapid response and resolution is amazing.
No - Have not decided to invest in additional support yet

Usability

Ease of timecard use, Customization.

Reliability

Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Speed is very good considering the number of users that are on simultaneously.

Integration

  • An, as yet, unnamed reporting tool. We are looking at purchasing a company wide analytics / reporting tool which we would plug into multiple data sources (Cisco, Mozy, NexCom Mobility) including Clarizen.
Yes.

Vendor Relationship

The salesperson is what really sold me on the product. Clarizen was not one of my top 5 choices until Gil Heiman really went the extra mile to do webinars, demos, send literature, answer questions, etc. He did a great job.
I was able to negotiate the Excel-Add In for reporting at no charge.

Comments

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