Right now all projects in Clarizen are created from closed won opportunities in Salesforce.com. The integration between Salesforce.com and Clarizen allows for a lot of automation, however I am however only moderately happy with the level of integration.
In the sales cycle, when asked about integration, Clarizen’s answer was “yes, we integrate to Salesforce.com”, but in reality the integration is one way and to make the data flow between applications requires a lot of developer work i.e. a lot of custom development. Most of the integration occurs around creation. Any updates in Salesforce.com are a pain to update in Clarizen and vice versa. The roundtrip of data flow is not seamless at all.
We are their only customer with such a heavy integration with Salesforce.com. They have repeatedly put out hot fixes and are using us as a poster child for Salesforce.com integration. It does speak very well of them that they are so responsive. They have an impressive client list with complex business rules, who are global etc. What they weren’t used to was Clarizen creating projects based upon a Salesforce.com action. They are mostly used to working outside of Salesforce.com.