You Really Need To Use Clarizen For Your Project Management!
Updated February 04, 2015

You Really Need To Use Clarizen For Your Project Management!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

We utilize the latest version and have downloaded some the extra features that are available.

Modules Used

  • We are new users but already see the value it brings to our organizations. It makes tracking projects so much easier now and also more accurate.

Overall Satisfaction with Clarizen

It is being used by most of the people in our organization across several departments. It solves our problem of accurately tracking the many projects we concurrently develop and allows us to better manage our project resources. It is improving our efficiency and also our project profitability. It was a good choice and we are pleased with our decision to purchase Clarizen over the other competing products.
  • Resource Management is much more straight forward and aligning project lifecycles with resource availability
  • Gives a graphical and numeric look to project status and utilizations
  • Is easy to setup and use
  • Solves time tracking and project management within the same application
  • Allowing for multiple project managers on the same project would be nice.
  • Build the user manual link within the application.
  • More interactive relationship with Salesforce.
  • Better customer service through issue tracking
  • Provides a quick overview for project rollups and resources
  • Clients love the participation we can provide to them through Clarizen
It is much easier to use and provides more immediate visualization than MS-Project does. The learning curve with Clarizen is far shorter than MS-Project. It is also less costly than MS-Project.
For IT it works great, I can not make the determination if it would be equally as effective in other industries such as construction management or health. For IT and general business use, it seems to fulfill the needs of an organization quite well.

Using Clarizen

15 - IT Deaprtment and Sales
1 - I support it myself as the Operations Manager and also support SalesForce
  • Project Management and Tracking
  • Resource Allocation
  • Time Tracking
  • Use it for helpdesk function
  • Customer service
  • Client updates on projects
  • more client involvement
  • ther departments within our organization
It fulfills our needs, is easy to use and have not had any complaints about it. Unless they raise the price of it, I don't see why we would change from Clarizen at the end of our subscription period.

Evaluating Clarizen and Competitors

  • Price
  • Product Features
  • Positive Sales Experience with the Vendor
  • Analyst Reports
  • Third-party Reviews
The most important was the price and functionality as compared to rival products such as MS-Project and the other cloud base project management products. After going through the demo, it was clearly the choice for our people and in turn our clients in providing quick, up to date project status.
I don't think we would do anything that different. We looked at many products that were cloud based and site based but felt cloud based was the way to go since we were also going to be getting SalesForce for our organization. We looked at all the factors and Clarizen was the clear winner.

Clarizen Implementation

I performed the implementation with our Clarizen provide trainer, who knew the product 100% and it went quickly and without a problem. It was a pleasurable process without the problems other software implementation often encounter. Kudos to the Clarizen team for making this a worry free process for their clients because it is worry free.
Change management was minimal
  • None that I can think of
  • Implementation was fairly quick and no problems were encountered

Clarizen Training

Our trainer, Alex, is exceptional and knows the product really well. I swear he must have wrote the product himself! His manner with training is very easy going, gives you homework that is applicable to what you need to learn and stages it correctly for you. It was a pleasure to be trained by him.

Clarizen Support

Any questions we pose to Clarizen are addressed immediately and I receive an answer usually within a matter of hours as opposed to days with other software companies. Clarizen really works hard to get back to it customers quickly and it is well appreciated. When you have a question or struggling, timeliness is important.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No - At this point, we just using the standard support since we are new users. If we determine that premium support is required to serve our needs, then we will look to address that at that time and see if it is cost justified to do so. For now we are very pleased with standard support.
All I can say is our sales representative and trainer are exceptionally good at what they do and I deeply appreciate their concern and responsiveness to my and my organizations needs. They should be the model for all other companies to follow because Clarizen really does a great job at this.

Using Clarizen

easy to use and it is very effective for meeting our project management requiremtns
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • user setup
  • project setup
  • time entry
  • initial company setup wasn't hard but you had to pay attention
  • syncing to SalesForce required assistance from our Clarizen trainer

Integrating Clarizen

Integration with SalesForce was a piece of cake. Our trainer walked me through the process and we completed on the first attempt without any problems at all within 10 or 15 minutes. It was really very simple and stress free. Clarizen makes their intergrations to other products extremely easy to accomplish.
  • Salesforce
It was very simple to integrate. The Clarizen trainer walked me through it and it was done within 10 or 15 minutes. No problems at all.
  • Maybe Quickbooks
Yes they currently support this.
havent used any of them yet
For anyone considering it, just do it. Our experience has been very good with the process and would not worry about attempting any other future product tie ins to Clarizen. If the process to tie in SalesForce was as easy as it was, then all other products tie ins should be even easier.

Relationship with Clarizen

There was no problems dealing with sales at all, no pressure and they agreed to some of our requests that were not necessarily standard for them but the did it anyway. They are professional in how they treat potential clients and were a pleasure to deal with. Wish all software companies were this way.
They treated use just the same way as pre sale and did not ignore us since we purchased the product. My initial sale contact has followed up several times to make sure I was satisfied with the product and also wanted to check on how my training was progressing and if I was pleased with Clarizen.
Standard terms except for an out clause after 6 months if we weren't pleased with the product. Normally, the standard subscription term is 12 months. If we are satisfied and I know we will be after 6 months, we will sign for an extended period of time to get a better discount.
None was necessary. Everything went very well so additional tips or advice wouldn't be needed. They are very professional and respectful of you and your organizations needs.