Simple, modern platform that makes processing online gifts a breeze!
February 21, 2019

Simple, modern platform that makes processing online gifts a breeze!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Classy

Classy is used by our development team. It is our online fundraising platform where we create campaigns and sell tickets to events. After creating these pages Classy instantly connects the data from the gift or ticket purchase made to Salesforce. This automates our online gift processing and makes it easy for our finance team to collect information. Classy automatically sends out thank you emails to our donors as well.
  • Classy's design editor makes it simple for anyone to design a beautiful campaign quickly and fairly simply. They make it simple to change colors, text, add images all while keeping the template looking modern. Since there is no designer or marketing person on our small team this has allowed me to make campaigns that look great with little previous experience.
  • Classy also offers a large quantity of guides and resources that you can download or view on their website for a variety of relevant issues in the worlds of marketing, communications, and fundraising. They provide useful examples and tips that anyone can apply to their own work in order to achieve their goals.
  • Classy's customer service is probably their best aspect. In addition to having a chat function, which allows you to instantly chat with someone about your issue, they have an extensive help center and have hired additional Salesforce experts to their team for complicated questions in regard to the Salesforce connector.
  • The simplicity of Classy's campaign design editor also means it isn't as customizable as I'd like it to be. There are times when I wish I could change something that is embedded in the template.
  • Like all online platforms, there are occasional glitches that occur with Classy. For example, there have been times when our Salesforce connector pushes data in incorrectly or is missing. This is usually addressed fairly quickly.
  • One feature that is especially difficult for our organization to manage is that we always provide our donors the ability to mail in their credit card information for us to process. This only becomes an issue when we do not have an email address for the donor because Classy and Salesforce use a donors email address to distinguish users. Therefore, when we use a generic email from our organization for that donor sometimes records get crossed or edited automatically.
  • Classy has definitely allowed us to tap into the potential of online fundraising. We've seen an increase in our online gifts over the last few years, including on #GivingTuesday.
It was a huge mistake to switch away from Classy to FrontStream Panorama. Classy is much easier to use and much simpler to design. While FrontStream can be a bit more customized in its design it requires extensive knowledge of HTML or CSS coding, which is not ideal for a small nonprofit with a small staff. We were with FrontStream for almost a year and in that time period, they were unable to correctly link our Salesforce to their platform. For almost an entire year their team could not help us correctly push in data. Their customer service is awful.

Additionally, we used their other platform, Bidding for Good, during our Gala and it did not work. We ended up getting a full refund.

Pulling reports from Frontstream was complicated and archaic. Classy makes it easy for us to see our data and get what we need.
Classy is perfect for an organization who likes to create a lot of peer to peer campaigns and sell tickets to an event. I would not recommend it for use as the only event management software for your event but it's a good place to sell tickets and keep registration organized. It is also well suited for a team that lacks a designer because it is so simple to use.