Classy - an excellent product for a variety of fundraising purposes
August 09, 2022

Classy - an excellent product for a variety of fundraising purposes

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Classy

Classy is used as our main donation platform - for one-time donations, recurring donations, crowdfunding, and peer-to-peer campaigns. We chose Classy for its various payment options, donor self-service option, and user interface for both donors and administrators. It has solid integration with our CRM and supports the organization's ambitious fundraising operations. It has solid integration with our CRM, Salesforce (at the time of this review) which we have been happy with. It has an excellent internal reporting function, which has improved our efficiency with gathering data (for donation renewals, stewardship, tax acknowledgments, etc.) and also has pages that better help us foster a sense of community among donors. They have expanded their payment options since using the product, which has been a great benefit to us (now accepting Paypal, Venmo, ACH Bank Transfer, Apple Pay, etc.)
  • Donor Self-Service Portal - allows individuals to pause, start, and adjust their ongoing contributions as needed, as well as pull their own receipts.
  • Fundraising Campaign Templates - this has let us quickly make multiple pages for specific fundraising campaigns, especially useful during end-of-year when we have many donation pages within a given multi-channel campaign.
  • Mobile Responsive - provides a seamless experience and many payment options for those using mobile devices, including Apple Pay, ACH Bank Transfer, and Paypal.
  • Peer-to-Peer Campaign Template Options- certain design features require a more technical skillset or purchase of additional hours in order to implement.
  • The standard templates serve most uses, but users are somewhat restricted in moving around certain page elements.
  • Donation Acknowledgement Customization - wish Classy had the functionality to embed or upload our own graphics into the automated email templates for recurring acknowledgments so we can further personalize those communications.
  • Donor Self-Service Portal
  • Direct Integration with CRM
  • Mobile-Responsive forms + payment methods
  • Easier reporting + data analysis.
  • Less time spent on manual donation changes or communications.
We decided to move from iATS Payments to Classy for a couple of reasons. The 3 biggest reasons were the variety of payment options for donors, the self-service donation portal, and the breadth of donation page/campaign templates.

Do you think Classy delivers good value for the price?

Yes

Are you happy with Classy's feature set?

Yes

Did Classy live up to sales and marketing promises?

Yes

Did implementation of Classy go as expected?

Yes

Would you buy Classy again?

Yes

Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay.

Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place.

Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.