ClearCare, far and above the best solution for Home Care companies - both large and small
Ken Helfers | TrustRadius Reviewer
December 27, 2018

ClearCare, far and above the best solution for Home Care companies - both large and small

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ClearCare

We use it for Scheduling, Billing, Payroll, Client Managment, CRM for potential clients and caregiver employees. Plus the platform gives us access to Payment Processing and Background Checks which integrate directly with the software.

Saves us tons of time because most of our critical back-office processes are integrated into one platform. And an effective way to monitor and manage the day to day aspects of our employees and clients.

Everyone in our office uses it: Owners, Admin, Scheduler, Care Manager, Sales, Finance, etc., etc.
  • Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
  • Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
  • Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
  • The communication process and tracking can get cumbersome. You can send and receive messages that are connected directly with all parties through the system (as emails, and texts) sometimes the back and forth communication can be cumbersome and difficult to follow.
  • The CRM system needs updating to make it a little more proactive and less about basic information collection and note taking.
  • Lately it's been very laggy, or slow.
  • Positive. For a relatively low cost per client, we can manage most facets our day to day business needs within one system. It saves a lot of time and makes our office more efficient because everything is in one system that all team members can access. One person can easily handle what might require two or three people to manage if there were multiple systems that weren't integrated.
Soneto is a much older, PC based (resident software) system that is overly clunky and complicated for our needs.
Other specialty
It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy.

For large scale, or complicated sales efforts it could use more features for tracking potential clients.

If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.

ClearCare Feature Ratings

Coding
10
Claims management
5
Patient billing
10
Financial Reporting
8
Rule-based scheduling
7
Automated appointment reminders
8
Multi-location support
8
Calendar interface
8
Charting / document management
7
Patient portal
5
Mobile/tablet support
6
Customization
4
Role-based permission levels
10
Data backups and redundancy
6
HIPAA compliance
10
Task tracking
10
Specialty-specific workflows
5