Don't Use ClickMeeting
April 29, 2020

Don't Use ClickMeeting

John Templeton | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

ClickMeeting25

Overall Satisfaction with ClickMeeting

Attempted to use ClickMeeting for a national meeting and it was a complete disaster without audio for the participants. There was no customer service available to troubleshoot.

Pros

  • None.

Cons

  • Lack of customer service.
  • Misleading web site.
  • Poor instructions.
  • Not easy to follow.
  • Very embarrassing.
  • Wasted my time.
  • Frustrating.
Do not rely on ClickMeeting for a important meeting. There is no customer support. The website is hard to follow and the performance is shamefully inadequate. I have been waiting for 36 hours for a response to my customer support "chat" which goes through the pretense of a queue and then says "no activity" when it gives a prompt to start the chat. This is on an account that is paid in which there is a promise of prompt customer support.

ClickMeeting Feature Ratings

1.0
High quality audio
1
High quality video
1
Low bandwidth requirements
1
Mobile support
1
1.0
Desktop sharing
1
Whiteboards
1
1.0
Calendar integration
1
Meeting initiation
1
Integrates with social media
1
Record meetings / events
1
Slideshows
1
1.0
Live chat
1
Audience polling
1
Q&A
1
1.0
User authentication
1
Participant roles & permissions
1
Confidential attendee list
1
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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