Clicktale is a great tool to analyze user bahavior
November 08, 2013

Clicktale is a great tool to analyze user bahavior

Libardo Lambrano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Clicktale (legacy)

Modules Used

  • Mouse Tracking Suite
  • Conversion Suite

Overall Satisfaction with ClickTale

  • We love the feature of recording user sessions, there are few things that analytics never tells you, with clicktale we were able to see ho users interact with our site and we found several issues when analyzing these videos
  • Clicktale does a fantastic job analyzing forms, we can see visually where users were dropping off, and we were able to fix several forms in our site as a consequence
  • Heat maps is another great feature of clicktalke, it helped us identify where users were focusing their attention. These heat maps were very easy to understand
  • We detected some issues when clicktale was analyzing forms. The major issue is that when the form has a drop down menu, if the user open the menu and then navigate with the keyword arrows up and down, clicktale records this as a new interaction every time. I used clicktale more than a year ago, so this issue may have been fix already. At the time that was the case.
  • The most positive impact from Clicktale is that helped us streamline the forms we used and fix problems that we couldn't see when we were analyzing just numbers from our analytics dashboards.
Clicktale is very easy to deploy and can visually tells you many stories of things that happen on your site. With clicktale you can discover issues in your site that you had no idea were taking place.

Using ClickTale

I think clicktale is a great tool to analyze user behavior, I'm not a big fun of usability tests, where users are trapped in an artificial environment with the guidance of somebody that can shift the test to the direction they want it. With clicktale we were able to capture real user behavior that I believe was more useful and meaningful.