Clockify not a good fit? You won't get a refund.
June 24, 2023

Clockify not a good fit? You won't get a refund.

Paul Burton | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Clockify

Selected this time tracking app for use with my company due to its integration with Quickbooks. I upgraded to a yearly billing cycle to take advantage of the QBO integration and paid the $95 fee. Discovered after two hours of setup that the QBO integration would not function as expected because my accountant has payroll enabled. I cancelled the account and requested a refund. Clockify refused to refund my money despite the fact I'd only used it for two hours stating (paraphrase) "we have a strict policy against refunds as stated in our terms of service". Funny thing, I don't recall seeing the "7-day trial period button" at any time during the sign up process for the QBO upgrade... but they blamed me and kept my money. Their solution was to offer me a concession—they would give me a $100 credit for my use if I decided to use their product in the next year assuming they fixed the issue that prevented me from being able to use their app. 1. Their QBO integration doesn't work with my business 2. They refused to refund my money by hiding behind their crappy terms of service Clockify kept my money. I will never, ever use this app again.
  • They don't give refunds if their app doesn't work as advertised.
  • They blame you for not reading their terms of service.
  • They may give you a credit for a product you can't use if you complain loudly enough but they still keep your money.
  • Their refund policy is atrocious in my opinion
  • Their QBO integration doesn't work if payroll is enabled in QBO but in my experience they don't tell you that until you sign up.
  • QBO integration, which doesn't work as advertised.
  • ROI! Clockify refused to refund my money—It cost me $95 to discover it won't work for my business.
I wound up using Harvest—Tried and true app that actually integrates with QBO.

Do you think Clockify delivers good value for the price?

No

Are you happy with Clockify's feature set?

No

Did Clockify live up to sales and marketing promises?

No

Did implementation of Clockify go as expected?

No

Would you buy Clockify again?

No

Can't select zero—Zero out of ten—I will never recommend this product based on their terrible refund policy—In my experience, it doesn't matter if their customer service reps respond to you quickly or if the app works for most people.