Item: CMiC Construction Platform
Rating: 7
Author: Steve Kostick

Use Cases and Deployment Scope

We use CMiC across the enterprise which includes multiple brands. As part of our implementation, 4 years ago, we had a goal to eliminate all third-party applications within our organization. In doing so, we have moved all processes to CMiC. That said, we still have third-party applications such as Kofax, DocuSign, and FMW but we make the selections based on the ability to use them with and pull/push information to CMiC. This makes CMiC the source for all of our information.

Pros and Cons

Mobile field
Project Management
Job Costing

Payroll
Creation of Dashboards
User security management

Return on Investment

One source for all data--this removed a lot of error and inputting data in multiple spots
The ability to have automated workflows removed workarounds teams used
Access to all the information in one data source allows us to easily run analytics to bring visibility to jobs.

Alternatives Considered

COINS Construction Cloud

Support Rating

CMiC does a poor job providing implementation support, and anyone implementing needs to invest in a third party such as Palmer or Tilson to assist in the process to get it over the finish line.

Support after is adequate but is slow on critical items requiring help from management at CMiC to get the issues across the finish line.

Key Insights

Do you think CMiC Construction Platform delivers good value for the price?

Yes

Are you happy with CMiC Construction Platform's feature set?

Yes

Did CMiC Construction Platform live up to sales and marketing promises?

Did implementation of CMiC Construction Platform go as expected?

Would you buy CMiC Construction Platform again?

Yes

Likelihood to Recommend

CMiC Construction Platform does a good job with project management and job costing applications, but the deeper you get into the application the more you find the things it fails at. Email is a big item. The system has the ability to send and receive emails, which it does a good job at including the ability to customize the message body and to select the attachments to include, but the system has no notification process for failed emails. The mobile app is also a great tool that our field personnel love to use, but once again it does not have auto updates associated with the objects so we have found information is overwritten when one user forgets to refresh the screen with the latest RFIs or submittals.

CMiC Construction Platform Review

Software Version

Modules Used

Overall Satisfaction with CMiC Construction Platform