TrustRadius
Concur - It's a time and money saver for companies!
https://www.trustradius.com/expense-managementConcur Travel and ExpenseUnspecified8.2391101
Silvia Pineda profile photo
Updated March 18, 2015

Concur - It's a time and money saver for companies!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Concurforce
Modules Used
all of it; reports, approvals, data entry, cc link

Overall Satisfaction with Concur

This implementation was very useful for the company since before everything was very manual in regards to submitting expenses. It eliminates a lot of paperwork and time.
  • Capacity to link expenses with company credit cards
  • Eliminates about 90% of paperwork
  • Reduces time for submission
  • Faxing documents back then, but now with smart phones it is much easier.
  • Better customer service to our employees
  • Better way to assign expenses in our accountancy

Using Concur

100 - sales representatives
3 - accounting knowledge
  • Submit expenses
  • Keep track of budget
  • Reduce time frame for reimbursement
  • Eliminate paperwork
  • Eliminate calls from users
  • Save time
It depends mostly on the company budget.

Evaluating Concur and Competitors

  • Price
  • Product Usability
We weren't sure if the system would be useful since users were using a manual system for years; it's always hard to convince people on new projects.
Nothing would be changed.

Concur Implementation

Change management was a big part of the implementation and was well-handled

Concur Training

Yes, its pretty easy going, so its a very common sense program. =)

Concur Support

Didn't have to use it that much.
ProsCons
Quick Resolution
Knowledgeable team
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I remember a time when I couldn't figure out how to link credit cards with the system, for some reason it kept failing and after contacting them I noted that I was just missing a simple step. =P

Using Concur

It is a very easy going system.
ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Difficult to use
  • Faxing receipts