From an employee's standpoint, Concur saves time, provides flexibility
Updated November 19, 2020

From an employee's standpoint, Concur saves time, provides flexibility

Hans Meyer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Modules Used

  • Expense

Overall Satisfaction with Concur Travel and Expense

We use Concur Travel and Expense to manage all of our work related expenses, especially as it relates to purchasing cards. I can use my Pcard to make any relevant purchases, and then they are automatically added to Concur. I then use Concur Travel and Expense to substantiate expenses, add receipts, and apply them to the correct accounts. We also use Concur to purchase plane tickets and book hotels.
  • Connecting receipts to the purchases you've made.
  • Integrating with purchasing cards.
  • I wish it were easier to find my specific accounts in the system. It would be nice if I could name them rather than remember the long account numbers.
  • I think booking travel on Concur Travel and Expense is not easy. I wish I could see alternative flights easier and not just the ones the app recommends.
  • I think Concur Travel and Expense is what allows me to have a Pcard as someone who is not involved in purchasing or finance, and I like that.
  • My company has been requiring us to use Concur more and more so I think it's designed to save our company money.
I haven't really tried any alternatives. I wonder if the credit card companies web app would be able to do most of what Concur Travel and Expense does, but I think the application to specific accounts would have to happen at my business. I would prefer to use other travel applications such as Travelocity or Expedia to book travel.
I'm not aware of any other ERP systems. Sorry.
I really like the iPhone app. I think that is an innovation because especially when I'm traveling I don't always have access to my computer. I really like that the purchases I made with my Pcard are automatically added to Concur Travel and Expense as well. I just have to create a report and then add the expenses to it. I like that I can scan and add receipts without having to give them to anyone else. Attaching printed copies was a pain in the neck.
I can only speak from personal experience, but it has really helped me manage my own travel and purchase expenses. I used to rely on our office finance person, which, even though she was really nice, was a hassle. I think it also gives me more flexibility with my accounts and grant money. I can spend my accounts pretty much however I want and use a Pcard rather than having to get a reimbursement because I can easily substantiate expenses and apply them to the correct accounts in Concur Travel and Expense.
I think Concur Travel and Expense works well for what it does. It's a pain to manage expenses, especially in a timely manner, and Concur does a really good job making that easier. I like being able to use the iPhone app as well. That's the best way to scan receipts. I like that it integrates with my purchasing card really easily. Booking travel can be kind of a pain on Concur, because I would rather just go to the airline's app or website, but it's required by my company, and it works pretty well. This might be a problem related to our travel agent as well.

Concur Travel and Expense Feature Ratings

Receipt Scanning
9
Expense Approval Routing
8
Expense Configuration Policies
4
Manual Expense Entry and Editing
7
Company Card Management
8
Reimbursement
8
Multi-Currency Support
7
Expense Reporting
8
Mobile Application
9
Integrations
7
Expense Management Security
7
Expense Management Compliance
7

SAP Concur Attributes

Do you think Concur Travel and Expense delivers good value for the price?

Not sure

Are you happy with Concur Travel and Expense's feature set?

Yes

Did Concur Travel and Expense live up to sales and marketing promises?

Yes

Did implementation of Concur Travel and Expense go as expected?

I wasn't involved with the implementation phase

Would you buy Concur Travel and Expense again?

Yes

I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
  • Adding receipts to reports
  • Finding categories for expenses
  • Building itineraries for travel
  • Understanding account numbers
  • Fixing an itinerary once it has been created
  • Integrating phone app with website
This is hard to answer because I just fill out the reports. I don't see how the ultimate outcomes. I have found Concur effective for me to document my travel and any related expenses. I like that I can keep track of what I've done as well. I've used previous reports of the same conferences a couple of times and just changed the dates because everything was the same. I also like that a P card expense is automatically added in Concur. I wish it would autocreate reports from them.
Again, I'm not involved in the back end, so I'm not sure, but it seems like it scales really well. My university is fairly large, and Concur is used consistently across colleges. I also think it's pretty easy to use, so the university could encourage more individual employees to use it themselves. I know some schools ask their business offices to complete reports for employees when they could easily complete them themselves.
This is something I really don't know much about. I don't know what it takes to add this to our HR servers or whatnot. I can only judge on how much it has been implemented and how different parts of it work together. I wish my university had introduced all of us to the phone app much sooner. It really makes it easy to deal with receipts and travel.

Using Concur Travel and Expense

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
Yes - It works really well, especially for scanning receipts. I like the interface and the app a lot. I just wish it had a few extra functions such as tracking my exact mileage or including more of my travel itineraries, but I'm confident the company will add additional functionality in future updates.