Conductor Platform - More than just an SEO Tool
September 10, 2018

Conductor Platform - More than just an SEO Tool

Vito Altamura | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conductor Searchlight

Conductor's platform is easy to use and set up for clients. Currently, the SEO department leverages Conductor for keyword rankings, reporting, competitor data, content marketing and more. The data it provides helps in making strategic decisions on how to improve our client's SEO campaign, increase brand awareness and revenue, leads, etc. Conductor integrates with Google Analytics and Google Search Console to help tie back all the data in one platform and integrate it into monthly SEO reports for example.

Their customer service is top notch and easy to use. Their chat feature provides support when you need it. Their staff is very helpful and if they don't know the answer, they always follow up with me on the same day.

Pros

  • Their keyword rankings are very helpful in determining if our SEO campaign is working. Having tools that provide fresh content ideas is also helpful for writing blog articles.
  • Their competitor tools help in identifying keywords or areas where our clients are being outranked. The Explorer feature allows you to find out which keywords competitor websites are ranking for. This is great for keyword research and to get an idea of industry specific jargon that may be overlooked in keyword research.
  • The organic/paid search section optimizer is also great for gaining insights between organic and paid search.
  • Their reporting is easy to use and provides high-level views as well as getting granular depending on who your audience is.

Cons

  • Conductor offers weekly tracking for keyword rankings for entry level. They do offer daily tracking as well however it's an additional charge. Would be nice if you had the choice for either option without having to upgrade.
  • I think additional SEO tools should be added to Conductor to avoid having to use 3 other tools for example. Currently, for backlink audits or technical audits, I have to use other vendors. I would love to see the data in Conductor.
  • Their platform is easy to use however the menu options change often and some features that I've leveraged on a daily basis have different functionality or are taken away altogether which can be frustrating.
  • Our customers see the positive difference in keyword rankings and in turn see visits increase to the website, more phone calls or orders for example. Depending on the vertical of course.
  • We leverage Conductor in business development presentations and many prospects are familiar with the platform.
  • Reporting is easy to set up and provides a clear picture on performance from the start of an SEO campaign to current day.
I love their chat feature because I can speak to customer service right away rather than emailing them. Either way, they are quick to respond and very knowledgeable with the platform. They're usually able to help me resolve the issue while chatting. In some cases, they may have to research something and get back to you but they usually do the same day.
I've used BrightEdge over 5 years ago and after switching to Conductor, I found it easier to use than BrightEdge. I think the support is also a step up above BrightEdge. To be fair, I haven't used BrightEdge in some time so their platform may have new features however it would be pretty tough to convince me to switch to a new platform.
Conductor is well suited for all businesses that operate a website; however, it may be geared for larger companies that operate more than one website. While I would recommend their platform to everyone, I could see cost being an issue for this enterprise level software for small business owners. I would also like to add that their excellent customer support allows you to use the tool without being an SEO expert, therefore saving money rather than hiring an SEO consultant for example.

Conductor Feature Ratings

10.0
Keyword analysis
10
SERP ranking tracking
10
Competitive analysis
10
Site recommendations
10
Local SEO
10
Mobile SEO
10
Global SEO
10
Multi-domain support
10
Integration with web analytics tools
10

Using Conductor Searchlight

Workspaces are easy to use and set up. I'm always creating new workspaces to slice and dice the data in different ways and then have it there for when I need to look at it. The insight stream is perfect for sending clients nuggets on a weekly basis and give them wins to let them know how their campaign is doing.

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