Best Vendor I've Ever Worked With (Seriously!)
Megan Lundgårdh | TrustRadius Reviewer
November 07, 2018

Best Vendor I've Ever Worked With (Seriously!)

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Conductor Searchlight

We use Conductor organization-wide, though we're still educating and implementing it within some departments and business areas. As we build a new site, we're using Searchlight primarily to evaluate and update old content, and going forward, to create SEO-friendly content from the start.

  • Everyone I've worked with at Conductor has been kind, friendly, and genuinely happy to help. They make sure you understand the tool and what it means without dumbing it down -- no matter the level you're at. I know that's not specific to Searchlight, but I have to shout out my team! AJ, Mike, and Derek especially.
  • Searchlight itself is intuitive and easy to use -- the graphics are pleasant and get the point across, which can be hard when you're looking at a lot of data. Someone is always available to help if you don't understand something. I love that I can organize data into work spaces, which can be easily shared with higher-ups who need to digest information fast.
  • Also not specific to Searchlight, but rather Conductor itself: I was recently invited to a session for "power users," where we were able to talk directly with product designers about what's coming down the pipeline, and I felt that our feedback was really listened to. Decision-makers wanted to hear what we need, and I believe they'll implement it.
  • The only thing I could criticize is that SEO in general can be really hard for non-technical employees to grasp, and there's not much in the way of very very basic information -- Searchlight assumes you have some knowledge.
  • I would also LOVE if Searchlight had premade, customizable templates for data (right now I get that from my team) built in.
  • Unfortunately we're in such a state of flux with the new website being built from the ground up, and incorporating SEO, that hard numbers are less of a priority.
We're slowly but surely optimizing the content on all our pages, and hopefully as we move to a new site (Conductor is doing the migration too!), creating and updating new, SEO-friendly content.
This is our first and only SEO platform.
I love Workspaces because I'm able to share them with other people on my team, as well as higher-ups, in easily digestible information bites. Honestly, I don't use the Insight Stream as much -- I prefer to just get to what I'm looking for.

We use Managed Services and love the attention to detail and personal care we get from Derek. Our Customer Success team is also fantastic, making sure we have everything we need to be able to use Searchlight...well, successfully! Even the chat popup window in the Searchlight tool has yielded great results when I have a question.
Searchlight is especially well suited to companies or organizations where SEO is just becoming a priority -- it's easy to use and understand. This is not to say that it's not well suited to organizations where SEO is already a priority -- but some more experienced SEOs might need more in the way of technical data.

Conductor Searchlight Feature Ratings

Keyword analysis
10
SERP ranking tracking
Not Rated
Competitive analysis
10
Site audit / diagnostics
Not Rated
Site recommendations
10
Local SEO
Not Rated
Mobile SEO
Not Rated
Global SEO
Not Rated
Multi-domain support
9
Integration with web analytics tools
Not Rated