Best Vendor I've Ever Worked With (Seriously!)
November 07, 2018
Best Vendor I've Ever Worked With (Seriously!)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Conductor Searchlight
We use Conductor organization-wide, though we're still educating and implementing it within some departments and business areas. As we build a new site, we're using Conductor primarily to evaluate and update old content, and going forward, to create SEO-friendly content from the start.
- Everyone I've worked with at Conductor has been kind, friendly, and genuinely happy to help. They make sure you understand the tool and what it means without dumbing it down -- no matter the level you're at. I know that's not specific to Conductor, but I have to shout out my team! AJ, Mike, and Derek especially.
- Conductor itself is intuitive and easy to use -- the graphics are pleasant and get the point across, which can be hard when you're looking at a lot of data. Someone is always available to help if you don't understand something. I love that I can organize data into work spaces, which can be easily shared with higher-ups who need to digest information fast.
- Also not specific to the platform, but rather Conductor itself: I was recently invited to a session for "power users," where we were able to talk directly with product designers about what's coming down the pipeline, and I felt that our feedback was really listened to. Decision-makers wanted to hear what we need, and I believe they'll implement it.
- The only thing I could criticize is that SEO in general can be really hard for non-technical employees to grasp, and there's not much in the way of very very basic information -- Conductor assumes you have some knowledge.
- I would also LOVE if Conductor had premade, customizable templates for data (right now I get that from my team) built in.
- Unfortunately we're in such a state of flux with the new website being built from the ground up, and incorporating SEO, that hard numbers are less of a priority.
We're slowly but surely optimizing the content on all our pages, and hopefully as we move to a new site (Conductor is doing the migration too!), creating and updating new, SEO-friendly content.
This is our first and only SEO platform.