Leader in the industry.
October 02, 2015

Leader in the industry.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

19

Modules Used

  • Confirmit Authoring

Overall Satisfaction with Confirmit

Confirmit is used on a daily basis in my office. We use Confirmit to program nearly all of our online surveys. It is mainly used by the operations department, but since we are on the smaller size most employees use the software at one time or another.
  • I like how many functions it is able to carry out. It can handle in-depth survey logic that other programs cannot (such as SurveyMonkey).
  • I also like that if we are unsure of how to add the logic we need support is always available and ready to assist.
  • I really do not have anything bad to say about Confirmit.
  • Very positive impact on ROI, it allows us to do all our surveys in-house vs. having to contract them out.
  • Customer Surveys
  • Research Studies
Confirmit is a leader in the industry for survey programs; it is well-built software that allows for complex logic.

Confirmit Feature Ratings

Survey templates
8
Themes
8
Custom logo/branding
9
Changes to live survey
9
Question design help
4
Multiple question types
8
Survey logic flexibility
7
Response tracking
7
Data export
8
Standard reports
7
Custom reports
6
Analytics
Not Rated
Vendor-offered crowdsourcing
6
Respondent restrictions
6
Access controls
8
Compliance
8

Using Confirmit

8 - Operations to Upper management and even client services.
3 - Programming background.
  • Programming surveys
  • Quota control
  • Exporting Data
  • Entering Questions
  • Testing the quality of our programs
  • Being able to do multiple countries in 1 program
  • Exporting data right to email
  • Adding image clicks
  • Copying programs
  • Copying programs
  • Adding countries
  • Adding languages for those countries
Because unless something else came on the market before we needed to renew that was better and more cost efficient there is nearly no chance of not renewing. We need the software and it gets the job done well.

Evaluating Confirmit and Competitors

Yes - We were only using SurveyMonkey, which did not let us do any complex surveys, those were all sourced out. By adding Confirmit we are now able to do all surveys in-house.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Third-party Reviews
Upgrading the ability for the program to handle complex logic.
I may review a few other products instead of just going with Confirmit so quickly, thought I do not think the outcome would be any different.

Confirmit Implementation

Should let the professionals handle implementation, don't have only the operations team at your company do it.

Confirmit Support

They are usually able to help and in a timely manner.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No - It has not been needed.
When we needed to figure out a ternary.

Using Confirmit

Because it is a great program, but does take training and time to use it if you do not have a programming background.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • Exporting data
  • Checking/adding quotas
  • Adding questions
  • Adding complex logic
Yes - We have used this for image clicks and it worked well.