ConfirmIt experience
October 14, 2015
ConfirmIt experience
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Confirmit
It was used up until about a year ago (a little less), as a tool to help screen people for market research purposes (also as an online survey platform to gather opinions about various topics). In essence it was a way to cut down on cold calling members of our panel (and on screening time) .
We currently do not subscribe anymore, however. It was only used by my department - though the results were used by various other departments.
We currently do not subscribe anymore, however. It was only used by my department - though the results were used by various other departments.
- This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
- Comprehensive data analysis and reporting options allowed us to fill just about any client request.
- Good tech support - never had an issue there.
- Cost - it's an expensive program. This is basically the sole reason my company switched.
- Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
- Fostered support/discussion community among programmers.
- Increased call center efficiency was the main reason we utilized this tool
- Was a necessary part in starting our quantitative research offerings
Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.