ConfirmIt experience
October 14, 2015

ConfirmIt experience

Salah Khoury | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Confirmit

It was used up until about a year ago (a little less), as a tool to help screen people for market research purposes (also as an online survey platform to gather opinions about various topics). In essence it was a way to cut down on cold calling members of our panel (and on screening time) .

We currently do not subscribe anymore, however. It was only used by my department - though the results were used by various other departments.
  • This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
  • Comprehensive data analysis and reporting options allowed us to fill just about any client request.
  • Good tech support - never had an issue there.
  • Cost - it's an expensive program. This is basically the sole reason my company switched.
  • Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
  • Fostered support/discussion community among programmers.
  • Increased call center efficiency was the main reason we utilized this tool
  • Was a necessary part in starting our quantitative research offerings
Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
The key question I'd ask is "what will it be used for?". It's an expensive program, and I'd have a hard time recommending it if someone weren't going to use it to it's fullest. For instance, while I think the data analysis tools are top notch, our company didn't have much of a demand for them. The tool we did settle on, does not do a well a job in this aspect (however it still retains some core necessities).

Confirmit Feature Ratings

Survey templates
8
Themes
7
Custom logo/branding
7
Changes to live survey
9
Question design help
7
Multiple question types
8
Survey logic flexibility
10
Response tracking
8
Data export
9
Standard reports
9
Custom reports
9
Analytics
9
Respondent restrictions
7
Access controls
7
Compliance
7