ConfirmIt experience
October 14, 2015

ConfirmIt experience

Salah Khoury | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Confirmit

It was used up until about a year ago (a little less), as a tool to help screen people for market research purposes (also as an online survey platform to gather opinions about various topics). In essence it was a way to cut down on cold calling members of our panel (and on screening time) .

We currently do not subscribe anymore, however. It was only used by my department - though the results were used by various other departments.
  • This is one of the few survey programs that let's you do almost anything you can imagine - complex logic, showcasing concept designs/videos, cluster analysis are a few of the uses we got out of this program.
  • Comprehensive data analysis and reporting options allowed us to fill just about any client request.
  • Good tech support - never had an issue there.
  • Cost - it's an expensive program. This is basically the sole reason my company switched.
  • Perhaps adding more options for licensing, we found we didn't need many of the features that were part of our package (if that's a way to reduce costs).
  • Fostered support/discussion community among programmers.
  • Increased call center efficiency was the main reason we utilized this tool
  • Was a necessary part in starting our quantitative research offerings
Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
  • Employee Surveys
  • Customer Surveys
  • Research Studies
The key question I'd ask is "what will it be used for?". It's an expensive program, and I'd have a hard time recommending it if someone weren't going to use it to it's fullest. For instance, while I think the data analysis tools are top notch, our company didn't have much of a demand for them. The tool we did settle on, does not do a well a job in this aspect (however it still retains some core necessities).

Confirmit Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Respondent restrictions
Access controls