Big issues with Conga Composer - Get Support or else...
March 13, 2023
Big issues with Conga Composer - Get Support or else...
Score 2 out of 10
Vetted Review
Verified User
Software Version
Other
Modules Used
- Conga Composer
Overall Satisfaction with Conga Composer
We use Conga for our Contract Lifecycle Management - from generating an order form, sending contracts for signature, approving red-lines, and everything else involved in contracts.
- Conga Composer's base contract does not come with Support; so when you run into a product issue, you are stuck
- In my experience, Conga often takes a long time to complete user actions like generating a quote e.g. they sometimes click 'Generate Quote' and then have to wait a couple of minutes before they can move on to the next step
- In my opinion, it's not intuitive how to manage Conga as an admin - it's not clear how to provision licenses or deactivate users
- Unfortunately after a year of licensing this product, we have not experienced a positive impact from Conga Composer
- In my experience, Conga Composer slows down our Sales team - instead of manually creating an order form (quickly), they spend much more time trying to get Conga to generate the order form and continuously run into blockers that prevent them from building a standard quote
- Conga has caused internal friction because in order to use it correctly, it involves cooperation across several functions
Unfortunately the vast majority of our documents are still being created manually because we have not been able to make Conga work for our organizations needs.
Do you think Conga Composer delivers good value for the price?
No
Are you happy with Conga Composer's feature set?
No
Did Conga Composer live up to sales and marketing promises?
No
Did implementation of Conga Composer go as expected?
No
Would you buy Conga Composer again?
No