Good tool but support can be improved.
November 06, 2021

Good tool but support can be improved.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conga CPQ (formerly Apttus CPQ)

In our organization, this tool [Conga CPQ] is used to create complex bundle structures along with attribute based pricing. It supports [a] variety of configuration options like Attitude Rules and Constraint Rules. It is used by our practice and solve[s] the problem that Salesforce CPQ has that is the UI is pretty good and interactive.
  • Most of the things can be done using configuration.
  • Attribute based pricing is easy and user friendly as compared to other CPQ tools.
  • Integration between CPQ and CLM can be done easily by installing managed package.
  • Customer support can be improved as the turn around time is very high.
  • Knowledge base doesn't list down frequent user errors thus we have to raise a support case for each issue.
  • Performance of the cart can be improved as it gets very slow when there are a lot of rules.
  • It has a positive impact as users can have a UI to see the products in real time.
  • The CLM integration has helped in creating contracts right from the agreement.
  • Generation of documents is easy and right there as soon as the cart is finalized.
Conga CPQ is better from the competition as it provides a good UI for the users to interact with which includes a lot of configuration items like attributes, options, bundles and standalones. Attribute based pricing is easy to setup and can be configured for price lists very efficiently and takes less time.

Do you think Conga CPQ delivers good value for the price?


Are you happy with Conga CPQ's feature set?


Did Conga CPQ live up to sales and marketing promises?


Did implementation of Conga CPQ go as expected?


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Oracle CPQ Cloud, Salesforce CPQ (formerly SteelBrick), Conga CLM (Conga Contracts)
Conga CPQ is a great tool but lacks good support and [a] very limited knowledge base which doesn't include day to day errors which users face, thus leading us to support and take more time in turn. Also cart performance can be improved drastically which will enhance the user experience as the user doesn't have to wait for the pricing.
The Conga CPQ support is not good [in my opinion]. It takes a lot of time to debug the issues by them which could be easily fixed by checking the subscriber logs, but they take time which makes it difficult for us to proceed further with the configuration and other development activities in the application.
It [Conga CPQ] is suitable in organizations who have complex bundle within bundle structures and attributes based pricing as this tool supports those functionalities easily, but when the quantity of data increases which include the product attribute rules and constraint rules, the performance suffers a lot. Also, it takes a lot of time to return the pricing.

Conga CPQ Feature Ratings

Quote sharing/sending
Product configuration
Configuration options
Pricing rules
Price adjustment
Purchase history and open contracts
Guided selling/Sales portal
CPQ reporting & analytics
CPQ-CRM integration
Attachments to quotes