Good tool but support can be improved.
November 06, 2021
Good tool but support can be improved.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Conga CPQ (formerly Apttus CPQ)
In our organization, this tool [Conga CPQ] is used to create complex bundle structures along with attribute based pricing. It supports [a] variety of configuration options like Attitude Rules and Constraint Rules. It is used by our practice and solve[s] the problem that Salesforce CPQ has that is the UI is pretty good and interactive.
- Most of the things can be done using configuration.
- Attribute based pricing is easy and user friendly as compared to other CPQ tools.
- Integration between CPQ and CLM can be done easily by installing managed package.
- Customer support can be improved as the turn around time is very high.
- Knowledge base doesn't list down frequent user errors thus we have to raise a support case for each issue.
- Performance of the cart can be improved as it gets very slow when there are a lot of rules.
- It has a positive impact as users can have a UI to see the products in real time.
- The CLM integration has helped in creating contracts right from the agreement.
- Generation of documents is easy and right there as soon as the cart is finalized.
- Salesforce CPQ (formerly SteelBrick) and Oracle CPQ Cloud
Conga CPQ is better from the competition as it provides a good UI for the users to interact with which includes a lot of configuration items like attributes, options, bundles and standalones. Attribute based pricing is easy to setup and can be configured for price lists very efficiently and takes less time.
Do you think Conga CPQ delivers good value for the price?
Yes
Are you happy with Conga CPQ's feature set?
Yes
Did Conga CPQ live up to sales and marketing promises?
No
Did implementation of Conga CPQ go as expected?
Yes
Would you buy Conga CPQ again?
Yes