ConnectWise can connect a lot together!
Updated October 01, 2017
ConnectWise can connect a lot together!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
Connectwise manage is used across multiple departments. Initially, we only migrated single elements (service desk) and later on, we were able to switch other departments to it too. Additionally, after buying another company out, their processes were integrated into ConnectWise too, unifying the processes across the organization.
- Timekeeping and expenses - easy to assign time to tasks and mobile app allows for quick upload of receipts.
- Integration with other automated systems, currently our IT monitoring system is linked to CW and any issue flagged by it is automatically creating (and closing if self-resolved!) tickets for servicedesk.
- Fully web based - there is a desktop client but since one of recent patches the web client looks exactly the same and allows for quick access to CW from pretty much anywhere with no fuss. Really convenient!
- Missing options for two factor authentication with more common systems, hoping for this to be added soon!
- Frequent patching is recommended due to amount of improvements and fixes, not necessarily a bad thing but carries an additional overhead of testing and implementation time.
- As any bigger system it takes time to get used too, which can cause the initial settling in time to be a bit longer.
- ConnectWise allows for better management of teams and much better timekeeping which results in increases efficiency.
- Keeping track of expenses reduced the overhead of admin team (no more bags of paper receipts !!!).
- Third party tool integration automated lots of tasks, instead of engineers checking email reports or monitoring consoles, they simply get tickets assigned and can work on them as those are auto-logged by ConnectWise. That's hours of time saved per team member.
We have evaluated ServiceNow and it did not meet our requirements.