Item: Consensus
Rating: 10
Author: Natalie Ketchen

Overall Satisfaction with Consensus

Use Cases and Deployment Scope

I use Consensus to send pre-recorded demos to customers and prospects. This helps me with a few things. It saves me time because I am not spending time on demos that are not qualified. It also saves my solution consultants time for the same reason. When customers or prospects watch the demo, it also gives me an understanding of what is most important to that person or group, how long they watch it, if they watch it multiple times, and if they share it with other people. It ultimately helps me be more efficient at my job.

Pros and Cons

Pros

Qualifies my deal
Finds new contacts at organizations
Makes me more efficient at my job

Cons

The analytical dashboard can be little confusing because I can see details for my whole company
Better way to record personalized videos in the beginning. They don't have any background filtering ability.
Better way to record personalized videos in the beginning. They don't have any background filtering ability.

Return on Investment

Helps me meet my goals, faster
Saves me time
Reduces time spent in non-revenue generating activities

Usability

You can use it in various areas: email, digital sales rooms, etc. It's easy for me to update demos and send to new people.

Alternatives Considered

I haven't used or evaluated other tools.

Key Insights

Do you think Consensus delivers good value for the price?

Not sure

Are you happy with Consensus's feature set?

Yes

Did Consensus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Consensus go as expected?

I wasn't involved with the implementation phase

Would you buy Consensus again?

Yes

Likelihood to Recommend

I have customers asking me frequently about new functionality that they have no intention of buying. This helps me give them a high level explanation and demo without setting up a separate meeting. If they have additional questions, I can have a more tailored follow up call based on specific questions which makes everyones time more efficient.

It is not appropriate for cold outreach.

Comments

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Consensus is very helpful