User-friendly, flexible, and great support
Updated December 14, 2021
User-friendly, flexible, and great support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ContractWorks
We're using ContractWorks to centralize, organize and increase visibility on our supplier contracts. Previously, contracts were housed with various departments. Centralization allows us to see when one supplier provides multiple services across the Enterprise. Tagging Templates allow us to easily create alerts for term and language updates, as well as run reports for specific Ts & Cs.
- The product allows you to grow into the features and price points. No additional charges for implementation support. We started with one department, then shared our positive experiences with other departments to gain wider acceptance.
- Stellar customer support! Great variety with video, email, and phone assistance. Product training and tutorials are also readily available for self-service. The short (live or on-demand) webinars are quick, to the point, and very helpful to continually learn how to better use ContractWorks.
- The flexible folder structure is super easy to set up and match needs for each department. Easy to navigate and drag & drop to load documents.
- ContractWorks account managers listen to customers and the organization responds with new and improved features.
- ContractWorks continues to improve upon and expand platform capabilities
- Bulk sending contracts/documents for annual updates and eSignatures
- I haven't gotten the hang of creating Reports. It's still mostly trial and error for me.
- Able to access contracts without challenges when staff changes
- Milestone alerts allow us to be proactive rather than reactive for renewals
- Better document version control to keep all Ts & Cs up to date.
- Ability to 'match' or identify related documents
ContractWorks let us start small with a small investment, then scale up as our organization engages in the tool. Agiloft prep and implementation would have been complex, time consuming and costly. This allowed us to save on costs in the early months and prove the value of ContractWorks at a lower cost. Only as our organization uses the platform more, do we incur additional, associated costs.
Do you think ContractWorks, An Onit Product delivers good value for the price?
Yes
Are you happy with ContractWorks, An Onit Product's feature set?
Yes
Did ContractWorks, An Onit Product live up to sales and marketing promises?
Yes
Did implementation of ContractWorks, An Onit Product go as expected?
Yes
Would you buy ContractWorks, An Onit Product again?
Yes
ContractWorks, An Onit Product Feature Ratings
Using ContractWorks
7 - Procurement, Supply Chain, Contracts Manager, Compliance Specialist,
2 - Two Administrator set up Users, Roles/Access and eSign License. That's about all that's required. ContractWorks' flexibility and similarity to a common file folder directory make adoption and use super easy.
- Matching multiple POs to Master Service Agreements to maintain budget
- Weekly eSign Aging alerts to follow up on pending documents
- Confirming Data Protection Agreements for ISO 27001 Audits
- Bulk Sending and tracking of Giving Tuesday donation campaign results
- Identifying same supplier used by separate companies in the Enterprise to leverage value
- Auto Tag Templates for newly ingested documents
- Document version control
- more robust reporting
Evaluating ContractWorks and Competitors
- Product Usability
Contract Management had to be easy to implement and use to gain acceptance across the enterprise. Otherwise, various departments would not consolidate into a central repository.
We reviewed a lot of solutions ranging from custom builds to well-known names. For our needs, ContractWorks is a good fit and a good value that allows flexibility and growth at a great value. I wouldn't change the evaluation and selection.
ContractWorks Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, I dont think "premium" support was an option. ContractWorks support has always been terrific.
Yes, as soon as I asked about Bulk Sending documents, Alexa emailed about training and enabling the feature. Ethan delivered a same live day demo and offered to help set up our project. When we assembled our information, Ethan reviewed it and walked through the process again to make sure we wouldn't have problems. The added support so that we are not left to trial and error with a time sensitive project is much appreciated. Alexa and Ethan didn't know this was a very important, but last minute project - but they made sure we were successful.
Using ContractWorks
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Uploading and downloading documents
- Folders and permissions
- Searching for documents
- Tagging milestone alerts
- Took me a bit to get used to creating reports
- Learning to create a Tag Template took a little trial and error, but individual tags can be set
ContractWorks Reliability
Relationship with SecureDocs, Inc.
The pricing stated on ContractWorks.com is extremely reasonable and works well for us.
ContractWorks is very accommodating and has packaged pricing to grow and scale without overspending.