User-friendly, flexible, and great support
Updated December 14, 2021

User-friendly, flexible, and great support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ContractWorks

We're using ContractWorks to centralize, organize and increase visibility on our supplier contracts. Previously, contracts were housed with various departments. Centralization allows us to see when one supplier provides multiple services across the Enterprise. Tagging Templates allow us to easily create alerts for term and language updates, as well as run reports for specific Ts & Cs.
  • The product allows you to grow into the features and price points. No additional charges for implementation support. We started with one department, then shared our positive experiences with other departments to gain wider acceptance.
  • Stellar customer support! Great variety with video, email, and phone assistance. Product training and tutorials are also readily available for self-service. The short (live or on-demand) webinars are quick, to the point, and very helpful to continually learn how to better use ContractWorks.
  • The flexible folder structure is super easy to set up and match needs for each department. Easy to navigate and drag & drop to load documents.
  • ContractWorks account managers listen to customers and the organization responds with new and improved features.
  • ContractWorks continues to improve upon and expand platform capabilities
  • Bulk sending contracts/documents for annual updates and eSignatures
  • I haven't gotten the hang of creating Reports. It's still mostly trial and error for me.
  • Able to access contracts without challenges when staff changes
  • Milestone alerts allow us to be proactive rather than reactive for renewals
  • Better document version control to keep all Ts & Cs up to date.
  • Ability to 'match' or identify related documents
ContractWorks let us start small with a small investment, then scale up as our organization engages in the tool. Agiloft prep and implementation would have been complex, time consuming and costly. This allowed us to save on costs in the early months and prove the value of ContractWorks at a lower cost. Only as our organization uses the platform more, do we incur additional, associated costs.

Do you think ContractWorks, An Onit Product delivers good value for the price?


Are you happy with ContractWorks, An Onit Product's feature set?


Did ContractWorks, An Onit Product live up to sales and marketing promises?


Did implementation of ContractWorks, An Onit Product go as expected?


Would you buy ContractWorks, An Onit Product again?


Microsoft Teams, Atlassian JIRA Align (formerly AgileCraft), PairSoft (PaperSave + Paramount Workplace)
Easy to learn and use. Flexible and uncomplicated. Hits on all critical Contract Management points.
Support is always quick, and accessible by various methods: eBooks, videos, telephone, emails. Frequent live short webinars are very helpful. Everyone is helpful and will get you a prompt answer.
Whenever we ask about a functionality, the ContractWorks team works with to find a current solution. If not already on the drawing broad, they'll look into getting it there.
When compared with other options for us, ContractWorks was easiest to understand, more affordable, and most flexible. Users of all levels could catch on quickly so acceptance of the tool is better.

ContractWorks, An Onit Product Feature Ratings

Contract sharing
Contract database
Contract search
Contract milestone reminders & alerts
Custom contract reports
Tracking contract status

Using ContractWorks

7 - Procurement, Supply Chain, Contracts Manager, Compliance Specialist,
2 - Two Administrator set up Users, Roles/Access and eSign License. That's about all that's required. ContractWorks' flexibility and similarity to a common file folder directory make adoption and use super easy.
  • Matching multiple POs to Master Service Agreements to maintain budget
  • Weekly eSign Aging alerts to follow up on pending documents
  • Confirming Data Protection Agreements for ISO 27001 Audits
  • Bulk Sending and tracking of Giving Tuesday donation campaign results
  • Identifying same supplier used by separate companies in the Enterprise to leverage value
  • Auto Tag Templates for newly ingested documents
  • Document version control
  • more robust reporting
Current Supply Chain users find great value in ContractWorks. We've been able to demonstrate a better, faster, efficient, cost effective way to solve document and data requirements. ContractWorks is gaining greater interest and acceptance across the Enterprise.

Evaluating ContractWorks and Competitors

  • Product Usability
Contract Management had to be easy to implement and use to gain acceptance across the enterprise. Otherwise, various departments would not consolidate into a central repository.
We reviewed a lot of solutions ranging from custom builds to well-known names. For our needs, ContractWorks is a good fit and a good value that allows flexibility and growth at a great value. I wouldn't change the evaluation and selection.

ContractWorks Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, I dont think "premium" support was an option. ContractWorks support has always been terrific.
Yes, as soon as I asked about Bulk Sending documents, Alexa emailed about training and enabling the feature. Ethan delivered a same live day demo and offered to help set up our project. When we assembled our information, Ethan reviewed it and walked through the process again to make sure we wouldn't have problems. The added support so that we are not left to trial and error with a time sensitive project is much appreciated. Alexa and Ethan didn't know this was a very important, but last minute project - but they made sure we were successful.

Using ContractWorks

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Uploading and downloading documents
  • Folders and permissions
  • Searching for documents
  • Tagging milestone alerts
  • Took me a bit to get used to creating reports
  • Learning to create a Tag Template took a little trial and error, but individual tags can be set

ContractWorks Reliability

Tasked with finding a cost conscious Contract Management platform, we knew change and acceptance across the Enterprise would come slow. Using ContractWorks means not overspending in initial months with fewer users. As our core group becomes more proficient and we demonstrate/prove ease of use to other departments with scale up use and cost together
I've never heard that we've had an outage or error and I 'm in ContractWorks days, evenings and weekends.
We haven't integrated ContractWorks with other systems. Otherwise, reasonably sized documents load fairly quickly and reports extract quickly. I work remotely sometimes it takes an extra minute.

Relationship with SecureDocs, Inc.

Very easy to work with. All of our preliminary questions were answered prior to the demo. After the demo, we were able to set up a free trial. There was no pressure and they asked if there was anything further that we would like them to develop.
Very easy. Customer support was friendly and flexible. They were very patient and met with us on our timeline giving us any guidance and assistance we asked for.
The pricing stated on is extremely reasonable and works well for us.
ContractWorks is very accommodating and has packaged pricing to grow and scale without overspending.