Great Customer Service and Easy to Use
September 06, 2016

Great Customer Service and Easy to Use

David Fein | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Convert Experiences

I use Convert to run A/B testing of the front-end of our web / mobile web platform. I am the main user of the tool, however I consult with the greater product team on testing ideas and give feedback from my findings. It helps us maximize our conversion goals throughout the site to improve the likelihood that users react to elements on the page.
  • They have a great customer service team that has followed up with several tickets I submitted where I had difficulty setting up an experiment.
  • Their demos are very informative and you can easily get going once you're set up.
  • It doesn't take very long to set up your own experiment - rarely have I needed help and usually can ask an in-house developer if I'm dealing with an A/B test that requires JavaScript changes versus just HTML.
  • It'd be nice if it was a little easier to alter the code of the page directly in a variation versus just adding on new code to change how it looks.
  • It'd be interesting if they included an app A/B test tool into their core platform.
  • It'd be nice to preview your test in several browsers.
  • So far it has boosted some click throughs for our Sign up Process as well as Activity completions for our marketing campaigns.
Convert works similar to Optimizely, but at a more competitive rate.
It's great for doing simple Front-End tests where you want to alter color, language, layout. It's a little less appropriate for a test where there are variations in the Back-End.