1. Home
  2. Talent Management Software
  3. Cornerstone OnDemand Reviews
  4. User Review of Cornerstone OnDemand
Cornerstone - An LMS for the People!
Updated October 19, 2022

Cornerstone - An LMS for the People!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Learning Suite
  • Extended Enterprise

Overall Satisfaction with Cornerstone OnDemand

We use the Cornerstone Learning platform as a solution to training needs across our institution, including career development and compliance training titles. We also used it as a tool to reduce duplicate training titles across our enterprise. We also rely on it to provide accurate training data on high-level titles, like Title IX and COVID-19 training.
  • Tier 1 Customer support
  • Quarterly Releases
  • Creating a community of customers
  • Tier 2 support
  • Groups functionality is antiquated
  • Mobile app missing the ability to interact with Instructor Led training
  • Tracking Title IX training
  • Eliminate duplicate training titles
  • Provide professional development
Cornerstone configurability is impressive - both from an implementation perspective to using it on a day-to-day basis. I think this is what makes the system such a contender in the LMS market, especially when you consider the size of the network they've worked to build with other customers.

Do you think Cornerstone OnDemand delivers good value for the price?

Yes

Are you happy with Cornerstone OnDemand's feature set?

Yes

Did Cornerstone OnDemand live up to sales and marketing promises?

Yes

Did implementation of Cornerstone OnDemand go as expected?

Yes

Would you buy Cornerstone OnDemand again?

Yes

Cornerstone Learning is a great solution if your institution is looking for an LMS with great customer support. The variety of tools that are given makes it easy to develop several solutions to one problem you are trying to solve. Admins of the system are supported by Cornerstone in a variety of ways, from helpful eLearning to ILTs, to interacting with other customers, to Office Hours - the list goes on.

Cornerstone OnDemand Feature Ratings

Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Recruiting / ATS ()
Not Rated
8.6
Course authoring
Not Rated
Course catalog or library
8
Player/Portal
8
Learning content
Not Rated
Mobile friendly
8
Progress tracking & certifications
7
Assignments
9
Compliance management
10
Learning administration
10
Learning reporting & analytics
9
Social learning
Not Rated

Cornerstone OnDemand Training

Cornerstone OnDemand Support

Support provided by the CSM is outstanding. The Help Desk support could use some improvement; however, I have seen a commitment to addressing concerns by customers. First tier help is great and the techs are knowledgeable. Second tier assistance is where I've run in to my issues, whether it be the analyst not reading my entire ticket and having to reexplain the issue, slow response times, etc.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Need to explain problems multiple times
Slow Initial Response
Yes, we did purchase premium support. We have a vast user base and a medical center that often ties training to accessing health care systems. We require extended support to ensure smooth system processing and quick support for issues that arise.
Yes - I have reported several bugs over the year. The majority of time, my case is handled efficiently and thoroughly. There have been some outliers, as there most like is with other institutions.
Yes, we have several! It usually is through our assigned Customer Support Manager. The last notable time was when our institution was going through a huge change that required vast updates to the group functionality. Our CSM disgussed options, set up a meeting with the product manager and the product developer to go over some enhancements that were planned that would help with the work. Ultimately, those enhancements did not roll out when expected but I was impressed with the effort they put forth in working with us.