PracticeWorks is a good practice management software
August 30, 2018

PracticeWorks is a good practice management software

Lorie Dunn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CS PracticeWorks Software

We have used PracticeWorks dental practice management software since 2003. It manages our scheduling, billing, recall, treatment needed and some marketing aspects of the practice. We are a practice that included two doctors and three hygienists with one location. We have 10 treatment rooms that are implemented in the scheduler.
  • Scheduling - the schedule is easy to read and color code by procedure, doctor, or patient status.
  • Imaging - we also implement Kodak Imaging through PW and it is great.
  • Overall layout is easy to use.
  • The patient handouts such as treatment plans and billing are very outdated looking.
  • Buggy at times
  • Marketing is behind the times. It is very difficult to run email lists for targeted procedures and no way to send an email blast from PW directly.
  • PracticeWorks helps us keep up to date with patient recall and keeping the schedule full.
  • PracticeWorks tracks treatment needed.
  • PracticeWorks Office Expert tracks daily/weekly goals and things to do easily.
We evaluated Dentrix at the time of purchase. At that time PracticeWorks had bought out our software vendor. We chose to go with Practice Works since they would get a better conversion of our current patients. As time has passed, we have been told Dentrix has more customization options.
PracticeWorks is best suited for a smaller office who wants easy to use software without a lot of bells and whistles. It is very user friendly but is limited with customization options. There are better software systems for an office that wants to incorporate extensive marketing with the software. Overall it is easy to use.