CSRconnect has everything you need for giving, matching, and volunteering!
November 09, 2019

CSRconnect has everything you need for giving, matching, and volunteering!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CSRconnect

It is being used across the whole organization as our employee giving and volunteering platform.
  • The site design is clean and intuitive.
  • The fee structure allows our company to cover all costs rather than passing any fees on to the nonprofits being supported.
  • The site offers robust features and programs.
  • It can be unclear that "Opportunities" means team volunteering and "Record Hours" means individual volunteering.
  • If you display total 12-month amounts for recurring payroll deductions, the match amounts displayed will not line up, as they are only displayed as the amount remaining in the calendar year.
  • We have received much more positive feedback on CSRconnect than the previous giving and volunteering tool that it replaced.
Overall, CSRconnect is very easy to use. There are a few areas that can cause some confusion, and there can be occasional glitches, but YourCause always welcomes and is responsive to feedback.
The support for the CSR team from our Account Manager is absolutely phenomenal! The user support from the Customer Advocate team sometimes leaves something to be desired, but then our programs tend to be more complicated than other companies'.
Implementation is a long, grueling process, but then isn't it always? I do recommend carefully scrubbing your data and checking and rechecking it during the migration process!
CSRconnect is a versatile tool for facilitating employee giving and volunteering programs. I believe it is well suited for small or large companies.