Worth it if you spend a lot of time manually managing hotels!
January 17, 2020
Worth it if you spend a lot of time manually managing hotels!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Passkey
We host almost 2,000 people for an event, for which about 2/3 require hotel rooms. We used to manually manage room assignments and passing credit card forms through a secure site. We now started using Event Passkey, allowing us to connect directly with the host hotel, and guests can choose their stay, add shoulder stays, input their CC information more securely while freeing up hundreds of hours of our employee's time.
- Room management
- Reporting
- Bit time consuming to set up.
- Doesn't work with every hotel so not consistent experience.
- Frees up events team to work on other things.
- Less compliance issues trying to collect credit card information.
We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.
Do you think Cvent Passkey delivers good value for the price?
Yes
Are you happy with Cvent Passkey's feature set?
Yes
Did Cvent Passkey live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cvent Passkey go as expected?
Yes
Would you buy Cvent Passkey again?
Yes