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Cvent Passkey

Cvent Passkey

Overview

What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…

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Recent Reviews

TrustRadius Insights

Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage …
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Happy Cvent Passkey User

8 out of 10
July 26, 2023
Cvent Passkey has many features to offer and is a great tool for citywide events using multiple hotels. Accessible 24/7 for attendees to …
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Helpful Hotel Management

9 out of 10
June 15, 2022
We use Cvent Passkey in our organization to help make life easier for our attendees once they register for our event and need to travel. …
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Cvent Passkey Review

8 out of 10
April 06, 2022
Incentivized
At my organization, I take calls from our convention housing line and help city-wide conference attendees make their reservations for …
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Easy, Functional, Reliable

9 out of 10
March 18, 2021
We use PassKey here at the hotel for our larger groups, and specifically more recently, for our wedding room blocks. It truly helps …
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Passkey

7 out of 10
December 30, 2020
Incentivized
As a third party meetings & incentive planning company, we use [Cvent Passkey] to manage housing blocks in real time across numerous events.
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Good tool

8 out of 10
July 10, 2020
When starting using Cvent, we looked into Passkey. It is a very cool tool for integrating the hotel booking into the registration wizard …
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Check Out Passkey

9 out of 10
April 02, 2020
Incentivized
Cvent Passkey is a tool I use with hotel partners. It's very effective when submitting a rooming list where attendees must pay for rooms …
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PASS over the KEY to success!

8 out of 10
March 19, 2020
Passkey is used by our event and meeting management team to manage room block for meetings that we host. It helps ensure the correct …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Cvent Event Diagramming?

Cvent Event Diagramming (Social Tables) is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting…

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Product Details

What is Cvent Passkey?

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to group guests.

Cvent Passkey Features

  • Supported: Customized guest experience when booking rooms.
  • Supported: Upsell opportunities from booking to check-in and beyond.
  • Supported: Online event dashboards with live pick-up, pace, and room list data.
  • Supported: Citywide event support.
  • Supported: Integrated event registration and hotel bookings for DMOs.

Cvent Passkey Screenshots

Screenshot of Updated Passkey Home PageScreenshot of Passkey By the NumbersScreenshot of Passkey TestimonialScreenshot of Unified Experience

Cvent Passkey Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesChinese, English, French, German, Spanish

Frequently Asked Questions

Sabre SynXis Enterprise Platform, Hotello, and Amadeus Central Reservation System are common alternatives for Cvent Passkey.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Cvent Passkey are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(32)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Passkey is a versatile tool that offers a range of use cases for hoteliers, event planners, and attendees. Users can efficiently manage room blocks, saving time and effort in handling contracts and sending rooming lists to clients. With Passkey, clients have the flexibility to view their rooming lists, make changes or additions, resulting in a mutually beneficial situation for both hoteliers and clients. The system allows users to effortlessly manipulate and update their rooming lists without the need to contact the vendor every time. This streamlines the process for events departments, ensuring the correct allocation of rooms and providing real-time reports on block pickup rates and reservation lists. Passkey also empowers attendees by giving them control over their reservations, offering real-time analytics, and eliminating the need for intermediaries. Furthermore, Passkey saves significant employee hours by allowing guests to choose their stay, securely input their credit card information, and directly connect with the host hotel. For Meetings and Events Departments, Passkey proves invaluable in managing hotel accommodations, reducing the back-and-forth hassle associated with sending rooming lists. Additionally, Passkey is employed by third-party meetings and incentive planning companies, internal Meetings and Events groups, as well as hotels managing reservations for city-wide conferences. By digitally tracking and managing hotel rooms with ease, Passkey becomes an essential tool for these organizations, ensuring contractual obligations are met while saving valuable time on manual reports. Furthermore, Passkey provides weekly updates on room blocks so that clients can make informed decisions based on inventory availability. Its range of features makes it particularly suitable for citywide events as it offers real-time availability updates, attraction showcases, and messaging capabilities. While Passkey is user-friendly and easy to implement, integrating it with the registration process would enhance attendee booking efficiency. Overall, Passkey has proven to be an indispensable resource in streamlining the reservation process for hotels and enhancing convenience and transparency for guests managing larger groups or wedding room blocks.

Streamlined Rooming List Process: Many users have praised the system for its streamlined rooming list process, stating that it allows for easy access to rooming lists 24/7. Several reviewers appreciated how this feature saved time by eliminating the need to send updated rooming lists.

Valuable Integration with Passkey Licensed Hotels: The integration with hotels that have a passkey license has been seen as a valuable feature by many customers. They appreciate the seamless connection between the system and these hotels, which enhances their overall experience and simplifies event management.

Quick Snapshot of Event and Real-time Access to Data: Users have found great value in how the system provides a quick and easy snapshot of the entire event, making it effortless to understand at a glance. Additionally, real-time access to event data has been highly regarded as an important feature by multiple reviewers.

User-Unfriendly Interface: Several users have found the interface of the software to be user-unfriendly, resulting in a steep learning curve when starting to use the software. They have suggested that updating the interface would greatly improve the user experience.

Time-Consuming Set-up Process: Some users mentioned that setting up the software is time-consuming, which can be frustrating and inconvenient. They feel that streamlining and simplifying the set-up process would save time and make it more efficient.

Limited Integration with Cvent Event Management: Users expressed frustration with the inability to integrate the software with the registration process of Cvent Event Management. This lack of integration creates inconvenience for users, and they suggest that adding this feature would enhance convenience and streamline their workflow.

Attribute Ratings

Reviews

(1-25 of 29)
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Score 8 out of 10
Vetted Review
Verified User
Cvent Passkey is a great tool for large events using multiple hotels. It allows attendees the ability to see inventory in real-time and place reservations. Since it is accessible 24/7 not only can attendees place reservations at their convenience but planners are also able to check pick-up and or run reports when their schedule allows.
Score 9 out of 10
Vetted Review
Verified User
Cvent Passkey is very well suited for hotel booking, as well as for managing those bookings and tracking them. It provides helpful email communications as attendees book and in the lead-up to an event start date.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Cvent Passkey is great when you have a particularly large or complicated room block situation. It's also great when you are in the unfortunate situation of needing to cancel or alter an event. It keeps everything so organized and in real-time, so folks can make decisions quickly and easily. It is not as appropriate when you don't have a room block or it's a very small event.
December 30, 2020

Passkey

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Being able to make changes and updates rooming lists without having to contact the venue each time is helpful. Generally works best for larger events or events without constant changes.


Ivan Mejia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I think passkey is a great tool and find the majority of its functions and options super helpful! I really enjoy being able to make changes and updates to my rooming list without having to contact the vendor every single time. For most use cases, it generally fits the bill.
Anne Knox, CMP, CVEP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love that Passkey gives up to date information on who has booked in our hotel block. It provided a dashboard look at the numbers, but also the names of the attendees that booked are included. I always know where we stand with our room block and I also can look for abuses of the room block. People who are not attendees that have booked our rooms and duplicate bookings can be addressed in advance. No last-minute surprises!
Bri Anguilano | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Cvent Passkey is best suited for those who do not have constant cancellations or replacements and more of a set rooming list. The nature of my company's events are surgeons and sales representatives whose schedules always change and we have to cancel or replace at the last minute. In our case, we felt that creating our own rooming lists and keeping track of all these changes ourselves was easier to do than Passkey.
July 10, 2020

Good tool

Score 8 out of 10
Vetted Review
Verified User
It does what it's supposed to do, the main problem we had was the integration with majority of hotels in different part of the world. Those big hotels around the globe use it but we work in small countries or developing countries where they do not have it. Also, it is more expensive for organisations like us.
Score 8 out of 10
Vetted Review
Verified User
Best suited for large conferences with multiple hotels, not as appropriate for 1 hotel options with set check-in and check-out dates. We have used it when we are doing registration for our large congress meetings, with multiple hotel room blocks to ensure that we do not go over out room block, but also so that we do not have attrition. We do not use it for small meetings where we only have 1 room block at 1 hotel. This would not be time-sensitive, as it takes a while to set up Passkey.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I would recommend trying it. Give it a go and see the time it saves staff. I know for me it has cut my time spent on hotel reservations by half. It is also easy to learn and teach any new members who come on your team. This is a time saver!
February 18, 2020

Great time saver!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
So far most of our experience has been with "simple" events, where all of our event attendees are booking rooms at one hotel and only one room type is available. Passkey is very easy to use in that scenario, although there was some confusion about why a sub-block had to be set up in that situation. As we use the system for more and more complex events, I hope setting up the blocks and sub-blocks, as well as tying those blocks back to the appropriate Cvent registration type, is not as complicated as I am expecting it may be.
February 12, 2020

Very satisfied user!

Kathryn Loops | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is a perfect tool if you're looking to make the process of booking a room more seamless after your attendees register for your event. We have had issues with people registering in our room block but attending other events happening in the city at the same time, and this has really helped that issue.
Charlotte Grimmett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Cvent Passkey is well suited for events that you need people to manage their hotel bookings and be responsible for it, but you as a planner need to be able to edit the block if needed (especially if it is a type of event where attendees will call you to make edits instead of the hotel or going into their existing reservation to make changes).
Dave Carlson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any time you have a registration site and a housing block, it is without question a necessity. Don’t buy your own license. The hotels need to do this as you are saving them time rekeying your manual lists.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When using this for our largest group, it tends to not pull data correctly and it doesn't integrate well with our registration system. It would be good if Cvent could work on the integration side of things. We still use Excel sheets and go over rooming lists by hand with certain room blocks because Passkey hasn't been 100% correct.
Rachel Sigley-Cantalupo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
If you're only having a small block of guests, it may not be worth the effort, but when you have a more complex event set up -- hundreds to thousands of people where there's an option for people to pick multiple room nights, have some nights comped while other nights cost or shoulder stays it comes in handy.
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