What is Hotel Management Software?
Hotel Management Software typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.
Hotel Management Software Features & Capabilities
- Reservation management
- Front desk and housekeeping
- Room charges
- Maintenance management (handling check-ins and check-outs, keycards coding, scheduling wakeup calls and tracking progress of cleaning staff)
- CRM for customer support and loyalty programs
Business Intelligence capabilities have become increasingly important as the need for sophisticated reporting has increased as hotels management strives top operate properties as efficiently as possible.
Cvent Social Tables is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting customers. The vendor boa…
Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and other amenities to…
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition of MICROS …
Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.
Singaporean company FCS Computer Systems offers the FCS Hospitality Operations Management Suite, a modular set of applications meant to provide an end-to-end or integratable set of applications primarily oriented around guest experience.
Silverbyte is a developer of hotel management software solutions to the hotel and hospitality industry with installations in Europe, Africa, Asia and Israel. The vendor states their Optima Line of Hotel Management Software is used by hotels and hotel groups such as the Dan Hotels, David Citadel, Leo…
TRACK Pulse is a marketing, CRM, and reporting application to support hotel outreach to increase bookings, from TRACK Hospitality in Minnesota.
Megasys Hospital Solutions in Tulsa offers Megasys HMS, a hotel management system oriented around centralized data and guest services, and can be installed locally or accessed and operated via the cloud.
Cendyn in Boca Raton offers the Cendyn Hospitality Cloud, which is a cloud-based set of hotel management solutions trained on marketing, bookings, and online engagement.
Resort Data Processing in Colorado offers a suite of hotel and vacation site management applications focused on guest and bookings management, notable for the breadth of sites that the applications can support, from workforce temporary housing, campgrounds, vacation rentals, and more.
Polish company yieldPlanet offers a hotel management system oriented around revenue management via channel and rate management.
GuestPoint is a property management system (PMS) oriented towards smaller and midsize hotels, motels, and boutique inns that touts simplicity in bookings management, among other features.
eviivo in London offers their flagship hotel management system that is bookings oriented, and so contains web presence and channel management features, payment and promo management, and finally and unusually a marketplace for the platform's users to find discounts on needed supplies. eviivo acquire…
TrustYou is a reputation management tool for hotels, other destinations, and travel websites. It allows users to collect ratings and reviews from guests, display easy to read review summaries on their websites, and send personalized communications to guests via text (SMS), Facebook Messenger, and em…
IDS NEXT in Bangalore offers FortuneNEXT, a hotel management system that subsumes front and back office operations under a data centrality approach.
WINHMS POS is an hotel operational automation and point of sale system specifically for hospitality and capable of supporting hotels, bars, and restaurants, from the Indian company of the same name.
RoomRanger is hotel management software from the company of the same name in Australia, that focuses on front-office operations (e.g. booking, payment, and distribution network) and customer engagement and marketing type features.
RoomMaster is a hotel management system or PMS that provides guest and reservation management features as well as back office features and revenue tracking and management, from InnQuest Software, a Valsoft company in Tampa.
Mingus Software in Montreal offers Hotello, hotel management software emphasizing property management system (PMS) type features that are hotel specific such as booking, maintenance and housekeeping management, corporate rate management, and other features.
innRoad in New York offers their flagship hotel management system featuring a booking engine and channel management, and PMS features such as guest and bookings management, and multi-site management features and analytics.
Atrio PMS from Springer-Miller Systems in Vermont is a cloud-based hotel and property management system emphasizing operations automation and also features multi-site management features and analytics, inventory and rates management, and reservation management.
HelloShift in San Francisco offers their flagship application to support hotel management with superior communication between employees and employees with guests.
OTA Insight in London offers their flagship hotel management software that is centered around analytics and revenue generation (or loss prevention) associated to errors in rate; thus the vendor touts simplicity and clarity in their analytics.
French company Xotelia offers their flagship hotel management software that is focused on increasing bookings via channel management and online bookings.
Easy Innkeeping from the Texas company of the same name (alternately Gracesoft) is a hotel management system supporting online bookings and the reservation desk, payment and channel management, and other front-desk oriented operations automation.