Hotel Management Software

Hotel Management Software Overview

Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.

Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust Rental Property Management Software that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.

Hotel Management Products

(1-25 of 67) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
Cvent Event Diagramming (Formerly Social Tables)

Cvent Social Tables is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting customers.…

Cvent Passkey

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and…

Oracle Hospitality (formerly MICROS)

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition…

Revinate

Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.

Amadeus Central Reservation System

Amadeus Central Reservation System is designed to allow users to optimize customer engagement, distribution and brand experience. It is presented by the vendor as a single, comprehensive database enables a real-time view of the entire business. With it the vendor further states users…

FCS Hospitality Operations Management

Singaporean company FCS Computer Systems offers the FCS Hospitality Operations Management Suite, a modular set of applications meant to provide an end-to-end or integratable set of applications primarily oriented around guest experience.

Axis Suite

The Axis Suite from AxisRooms in Bangalore is a set of applications supporting hotel management, from bookings, reservation, and channel management, to marketing and revenue management.

Optima by Silverbyte

Silverbyte is a developer of hotel management software solutions to the hotel and hospitality industry with installations in Europe, Africa, Asia and Israel. The vendor states their Optima Line of Hotel Management Software is used by hotels and hotel groups such as the Dan Hotels,…

Hotelogix

Hotelogix is a comprehensive and flexible web-based property management system (PMS) that is designed to help hoteliers manage their hotel operations. This solution includes Frontdesk, POS, HouseKeeping, Booking Engine and reporting modules. The vendor’s value proposition is that…

Cendyn Hospitality Cloud

Cendyn in Boca Raton offers the Cendyn Hospitality Cloud, which is a cloud-based set of hotel management solutions trained on marketing, bookings, and online engagement.

RoomRanger

RoomRanger is hotel management software from the company of the same name in Australia, that focuses on front-office operations (e.g. booking, payment, and distribution network) and customer engagement and marketing type features.

ReviewPro

ReviewPro in Barcelona offers their reputation management software specifically to the hospitality industry, including features like reputation management for prime review sites (e.g. TripAdvisor), and also guest satisfaction survey generation and collection, and case management…

BookingCenter

BookingCenter is a small company that offers a cloud-based property management system featuring bookings and channel management, as well as manage payments.

Easy Innkeeping

Easy Innkeeping from the Texas company of the same name (alternately Gracesoft) is a hotel management system supporting online bookings and the reservation desk, payment and channel management, and other front-desk oriented operations automation.

Mews Commander

Dutch company Mews Systems offers Mews Commander, a property management system (PMS) that supports hotels' guest management systems with virtual concierge, electronic payment processing, housekeeping management and mobile app, among other features and integrations to provide a…

Atrio PMS

Atrio PMS from Springer-Miller Systems in Vermont is a cloud-based hotel and property management system emphasizing operations automation and also features multi-site management features and analytics, inventory and rates management, and reservation management.

Clock PMS

Clock Software in London offers Clock PMS, a property and hotel management system that is cloud-based and supports enterprise level entities, with bookings management, housekeeping tracking, mobile check-in for guests, and other features.

Hotello

Mingus Software in Montreal offers Hotello, hotel management software emphasizing property management system (PMS) type features that are hotel specific such as booking, maintenance and housekeeping management, corporate rate management, and other features.

HelloShift

HelloShift in San Francisco offers their flagship application to support hotel management with superior communication between employees and employees with guests.

OTA Insight

OTA Insight in London offers their flagship hotel management software that is centered around analytics and revenue generation (or loss prevention) associated to errors in rate; thus the vendor touts simplicity and clarity in their analytics.

iHotelligence

Irish company iHotelligence offers their flagship hotel management application system, which combines guest billing and CRM, reservations and marketing, and property management.

Xotelia

French company Xotelia offers their flagship hotel management software that is focused on increasing bookings via channel management and online bookings.

ResortSuite

ResortSuite in Toronto offers an enterprise class cloud-based resort and hotel management software emphasizing front-desk automation, also sales and catering solutions for food service.

innRoad

innRoad in New York offers their flagship hotel management system featuring a booking engine and channel management, and PMS features such as guest and bookings management, and multi-site management features and analytics.

TrustYou

TrustYou is a reputation management tool for hotels, other destinations, and travel websites. It allows users to collect ratings and reviews from guests, display easy to read review summaries on their websites, and send personalized communications to guests via text (SMS), Facebook…

Learn More About Hotel Management Software

What is Hotel Management Software?

Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.

Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust Rental Property Management Software that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.

Hotel Management Software Features

Some common features among Hotel Management software products are:

  • Point of sale (payment integration)
  • Reports and analytics
  • Rate automation
  • Channel management
  • Guest portal
  • 24/7 support

Hotel Management Software Comparison

The biggest factor to consider when choosing the right hotel management software is the size of the property. The more rooms in the property, the more expensive the software will be. More rooms also leads to greater operational complexity and would require a more powerful (and likely more expensive) solution.

Prospective buyers should also be aware of their growth potential. Some HMS products are particularly designed for small, boutique properties that have limited potential for expansion. However, other products are suited both for smaller and larger properties and can be incrementally modified in order to meet the needs of a growing company.

Pricing Information

Pricing for hotel management software varies from product to product. Most products offer monthly sliding-scale pricing based on the total number of rooms available at a given property. On average, vendors charge between $5-$25 per room per month depending on the level of service desired by the buyer. Basic plans run closer to the $5-10 per room range whereas premium subscriptions fall in the higher range. Some vendors also offer products with a one-time flat fee for a limited-feature basic subscription and offer add-ons, which can be a one-time purchase or a recurring monthly payment.

Frequently Asked Questions

What does hotel management software do?

Hotel management software brings together all of the essential functions of managing short-term rental properties such as hotels, motels, inns, and vacation rentals. At its core, this kind of software offers a way for properties to manage reservations and important front desk operations in a single solution.

What are the benefits of using hotel management software?

Hotel management software offers an all-in-one, centralized solution that simplifies core operational functionality, increases visibility, and ensures consistency. This saves the property money by producing a more efficient workforce. The analytical functionalities of hotel management solutions (such as looking at customer behavior or supply distribution) enable hotels to scale smarter based on real-time data.

How much does hotel management software cost?

The cost of hotel management software varies from product to product. Potential buyers can expect to pay a monthly fee based on the number of rooms at their property.