Hotel Management Software
Cvent Social Tables is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event, and meeting customers.…
Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition…
Amadeus Central Reservation System is designed to allow users to optimize customer engagement, distribution and brand experience. It is presented by the vendor as a single, comprehensive database enables a real-time view of the entire business. With it the vendor further states users…
Silverbyte is a developer of hotel management software solutions to the hotel and hospitality industry with installations in Europe, Africa, Asia and Israel. The vendor states their Optima Line of Hotel Management Software is used by hotels and hotel groups such as the Dan Hotels,…
What is Hotel Management Software?
Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.
Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.
Hotel Management Software Features
Some common features among Hotel Management software products are:
- Point of sale (payment integration)
- Reports and analytics
- Rate automation
- Channel management
- Guest portal
- 24/7 support
Hotel Management Software Comparison
The biggest factor to consider when choosing the right hotel management software is the size of the property. The more rooms in the property, the more expensive the software will be. More rooms also leads to greater operational complexity and would require a more powerful (and likely more expensive) solution.
Prospective buyers should also be aware of their growth potential. Some HMS products are particularly designed for small, boutique properties that have limited potential for expansion. However, other products are suited both for smaller and larger properties and can be incrementally modified in order to meet the needs of a growing company.
Pricing for hotel management software varies from product to product. Most products offer monthly sliding-scale pricing based on the total number of rooms available at a given property. On average, vendors charge between $5-$25 per room per month depending on the level of service desired by the buyer. Basic plans run closer to the $5-10 per room range whereas premium subscriptions fall in the higher range. Some vendors also offer products with a one-time flat fee for a limited-feature basic subscription and offer add-ons, which can be a one-time purchase or a recurring monthly payment.