Hotel Management Software

Hotel Management Software Overview

Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.

Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust Rental Property Management Software that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.

Top Rated Hotel Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Hotel Management Products

(1-25 of 74) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Cvent Event Diagramming

Cvent Event Diagramming (Social Tables) is a software application that allows event planners and properties to work together online. Cvent's cloud-based hospitality software positions event properties to increase sales and work more collaboratively and efficiently with their event,…

Cvent Passkey

Cvent Passkey streamlines and automates meeting and event bookings for hotels, DMOs, and venues—creating valuable upsell opportunities. Event planners benefit from a centralized room block and reservation management system, and hotels can promote room upgrades, extended stays, and…

Oracle Hospitality

Oracle Hospitality is the successor to MICROS eCommerce software, modular software dedicated to the needs of airlines, hotels and resports, sport venues, restaurants and bars, and others. The MICROS Point-of-Sale (PoS) systems are available and now offered by Oracle since the acquisition…

Revinate

Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.

Preno - Hotel Management Software

Preno is a hotel software company that offers cloud solutions for independent hoteliers - offering a PMS, Channel Manager and Booking Engine. Preno is a hotel management solution that automates and streamlines daily administration tasks, helping operators run their front desk and…

Amadeus Central Reservation System

Amadeus Central Reservation System is designed to allow users to optimize customer engagement, distribution and brand experience. It is presented by the vendor as a single, comprehensive database enables a real-time view of the entire business. With it the vendor further states users…

FCS Hospitality Operations Management

Singaporean company FCS Computer Systems offers the FCS Hospitality Operations Management Suite, a modular set of applications meant to provide an end-to-end or integratable set of applications primarily oriented around guest experience.

Axis Suite

The Axis Suite from AxisRooms in Bangalore is a set of applications supporting hotel management, from bookings, reservation, and channel management, to marketing and revenue management.

iHotelligence

Irish company iHotelligence offers their flagship hotel management application system, which combines guest billing and CRM, reservations and marketing, and property management.

Xotelia

French company Xotelia offers their flagship hotel management software that is focused on increasing bookings via channel management and online bookings.

ResortSuite

ResortSuite in Toronto offers an enterprise class cloud-based resort and hotel management software emphasizing front-desk automation, also sales and catering solutions for food service.

innRoad

innRoad in New York offers their flagship hotel management system featuring a booking engine and channel management, and PMS features such as guest and bookings management, and multi-site management features and analytics.

RMS Hospitality Cloud

RMS Hospitality Cloud is a cloud-based property management system that features back office systems like housekeeping management and revenue analytics, and front office functions like visitor portal and event management.

TRACK Pulse

TRACK Pulse is a marketing, CRM, and reporting application to support hotel outreach to increase bookings, from TRACK Hospitality in Minnesota.

FortuneNEXT Hotel ERP

IDS NEXT in Bangalore offers FortuneNEXT, a hotel management system that subsumes front and back office operations under a data centrality approach.

yieldPlanet

Polish company yieldPlanet offers a hotel management system oriented around revenue management via channel and rate management.

eZee Absolute

Indian company eZee Technosys offers eZee PMS, a hotel oriented property management system which also includes a booking engine and channel manager for online booking sites (e.g. Hotels.com, Expedia).

Resort Data Processing

Resort Data Processing in Colorado offers a suite of hotel and vacation site management applications focused on guest and bookings management, notable for the breadth of sites that the applications can support, from workforce temporary housing, campgrounds, vacation rentals, and…

GuestPoint

GuestPoint is a property management system (PMS) oriented towards smaller and midsize hotels, motels, and boutique inns that touts simplicity in bookings management, among other features.

WINHMS

WINHMS POS is an hotel operational automation and point of sale system specifically for hospitality and capable of supporting hotels, bars, and restaurants, from the Indian company of the same name.

Megasys HMS

Megasys Hospital Solutions in Tulsa offers Megasys HMS, a hotel management system oriented around centralized data and guest services, and can be installed locally or accessed and operated via the cloud.

Welcome Anywhere

Welcome Anywhere from Welcome Systems, a Valsoft company, is a property management system (PMS) for hotels providing rate management, housekeeping management, and related features.

Sabre SynXis Enterprise Platform

Sabre Hospitality offers SynXis Enterprise Platform, a hotel operations management platform.

GuestCentrix

CMS Hospitality, a Valsoft company, offers GuestCentrix, a hospitality management platform providing a suite of applications and services for hotels, hostels, apartments, banquet halls, and related entities, with messaging, accounting functionality, and point of sale, and other features.…

GuestCentric

GuestCentric headquartered in New York offers their hotel website, web marketing, listing and booking suite.

Learn More About Hotel Management Software

What is Hotel Management Software?

Hotel management software centralizes all of the processes necessary to operate a hotel or a set of rental properties. It combines reservation and point-of-sale functionalities with front desk and daily hotel operations into a single solution, ensuring that all hotel operations can be easily managed and continue to run smoothly. The majority of hotel management solutions incorporate functionalities such as an online booking platform, channel management (for third-party booking sites), a dedicated hotel website, a guest portal, a point-of-sale system, a payment client, as well as housekeeping and maintenance management.

Hotel management solutions are optimized for smaller operations such as boutique hotels, inns or small groups of vacation rentals. That is because most products in this category offer limited, pre-packaged functionality (most importantly, reservation management and front desk automation) that adequately meets the needs of smaller companies. Larger hotels and rental properties most often opt for more robust Rental Property Management Software that allow for more customization to the particular property and more powerful operational analytics. Although, there are products that are suitable for both smaller and larger properties.

Hotel Management Software Features

Some common features among Hotel Management software products are:

  • Point of sale (payment integration)
  • Reports and analytics
  • Rate automation
  • Channel management
  • Guest portal
  • 24/7 support

Hotel Management Software Comparison

The biggest factor to consider when choosing the right hotel management software is the size of the property. The more rooms in the property, the more expensive the software will be. More rooms also leads to greater operational complexity and would require a more powerful (and likely more expensive) solution.

Prospective buyers should also be aware of their growth potential. Some HMS products are particularly designed for small, boutique properties that have limited potential for expansion. However, other products are suited both for smaller and larger properties and can be incrementally modified in order to meet the needs of a growing company.

Pricing Information

Pricing for hotel management software varies from product to product. Most products offer monthly sliding-scale pricing based on the total number of rooms available at a given property. On average, vendors charge between $5-$25 per room per month depending on the level of service desired by the buyer. Basic plans run closer to the $5-10 per room range whereas premium subscriptions fall in the higher range. Some vendors also offer products with a one-time flat fee for a limited-feature basic subscription and offer add-ons, which can be a one-time purchase or a recurring monthly payment.

Related Categories

Frequently Asked Questions

What does hotel management software do?

Hotel management software brings together all of the essential functions of managing short-term rental properties such as hotels, motels, inns, and vacation rentals. At its core, this kind of software offers a way for properties to manage reservations and important front desk operations in a single solution.

What are the benefits of using hotel management software?

Hotel management software offers an all-in-one, centralized solution that simplifies core operational functionality, increases visibility, and ensures consistency. This saves the property money by producing a more efficient workforce. The analytical functionalities of hotel management solutions (such as looking at customer behavior or supply distribution) enable hotels to scale smarter based on real-time data.

What are the best hotel management software products?

Some popular hotel management products include:


How much does hotel management software cost?

The cost of hotel management software varies from product to product. Potential buyers can expect to pay a monthly fee based on the number of rooms at their property.