Item: Dashlane Password Manager
Rating: 4
Author: Gage Perczynski

Overall Satisfaction with Dashlane Password Manager

Use Cases and Deployment Scope

We've used Dashlane Password Manager at our org for about 2 years. I am an IT admin at our company. I feel a lot safer using this rather than a Google Chrome or firefox password manager. It helps a lot with the autofills and auto sign ins for many of our websites that we use daily.

Pros and Cons

Pros

Sharing passwords to other users or even vendors
the password generator is nice and easily customizable
Being able to use it for work and home use is a huge plus

Cons

always seems to break on firefox
Our in-house application it sometimes works on sometimes does not. Maybe because it runs over http not sure...
In my experience, Support is horrible. Getting help on something takes weeks. Please fix your support we are a business customer.

Return on Investment

Better security than web browser managers
Our pricing is good but only because threatening to switch to a new password manager
Time saved by having groups and sharing password between groups

Usability

Have not extensively tested other managers. I do like that other password managers have pc / mac apps. I do like that when users leave the company they can still use their personal portion of Dashlane Password Manager. Overall usability is 8/10. Room for improvement.

Products Replaced

Alternatives Considered

1Password

Had PC app and better pricing. Did not get to extensively test wince we decided to renew Dashlane Password Manager.

Key Insights

Do you think Dashlane Password Manager delivers good value for the price?

Are you happy with Dashlane Password Manager's feature set?

Yes

Did Dashlane Password Manager live up to sales and marketing promises?

Yes

Did implementation of Dashlane Password Manager go as expected?

Yes

Would you buy Dashlane Password Manager again?

Yes

Other Software Used

Microsoft 365 Business Premium, Google Chrome

Likelihood to Recommend

In our experience, Support takes weeks to respond. Once had an issue were a user would change their master password and every sign in it said his password was wrong and we had to reset. The master password was not saving and everytime he closed his browser we had to change it again to get into the account. After emailing support for weeks we created him a new account and manually transferred passwords which took literal hours. It does its job as a basic password manager. Would love to see a Dashlane Password Manager pc application. Sharing passwords, password generator, and autofills all work great.

Comments

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610 Room for improvement