Love the Platform. Customer Service Sales Could Be Better.
August 28, 2025

Love the Platform. Customer Service Sales Could Be Better.

Elisabeth Soto | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dashlane Password Manager

I use Dashlane Password Manager to send and secure passwords that I need to share with subcontractors.

Pros

  • The plugin
  • Phishing deterring
  • Login sharing experience
  • Omni interface

Cons

  • You guys need to do better with sales (don't just send us webinars talk to us)
  • Your support respond time could be better
  • Why did you get rid of the free pw manager? I don't need it but it would have been nice for my clients.
  • Better security
  • Onboarding
I think the UI of Dashlane Password Manager is better than LastPass'. I also like this much better than Aura's too and the fact that you provide this to friends and family free.
I don't Aura listed here, but I think Dashlane Password Manager's UI and UX is better and security is top notch.

Do you think Dashlane Password Manager delivers good value for the price?

Yes

Are you happy with Dashlane Password Manager's feature set?

Yes

Did Dashlane Password Manager live up to sales and marketing promises?

No

Did implementation of Dashlane Password Manager go as expected?

Yes

Would you buy Dashlane Password Manager again?

Yes

8 - I like Dashlane Password Manager better than all the other platforms, but customer service needs work and you need to make at least some level of your service free, that's why I didn't give you all a 10

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